[quote name=‘tulan’]i think what norman is saying, why isnt there a back up server for “VPS node 2”?
we’re not talking about martfox having just 1 physical server for their own use.
why couldn’t a backup server take over from “VPS node 2”? and then restore backup date on to the stand by server.[/QUOTE]
It was restored from a backup
[QUOTE]correct me if i am wrong, but if you have a faulty RAID controller can you still not use the RAID with a new controller straight away with a standby server? assuming you have already configured it with a RAID controller?[/QUOTE]
Raid mirroring only protects against a drive failure and not against a raid controller itself failing or file system issues.
The smoke is gone and Indy is back. Where were you when your customers needed you?
[quote name=‘indy0077’]It was restored from a backup[/QUOTE]
And this took 15 hours. You could program 5 extra servers in 15 hours.
No offence Indy, but as you can see MF was unable to manage the last disaster in a timely manner. And this, makes MF just an average company.
Every network admin knows that one day, something bad will happen and their job is to minimise the impact on clients and manage it in a shortest possible time. That’s why simulations and test are often performed as well as recovery procedures implemented, which can be followed by even much less experienced admins on site.
The bottom line is, I don’t really care. All I care for is my own VPS and a long list of other servers I manage. Disappearing and not communicating with your own customers was the worst you could do.
[quote name=‘Noman’]The smoke is gone and Indy is back. Where were you when your customers needed you?
And this took 15 hours. You could program 5 extra servers in 15 hours.
No offence Indy, but as you can see MF was unable to manage the last disaster in a timely manner. And this, makes MF just an average company.
Every network admin knows that one day, something bad will happen and their job is to minimise the impact on clients and manage it in a shortest possible time. That’s why simulations and test are often performed as well as recovery procedures implemented, which can be followed by even much less experienced admins on site.
The bottom line is, I don’t really care. All I care for is my own VPS and a long list of other servers I manage. Disappearing and not communicating with your own customers was the worst you could do.[/quote]
The amount of data we have means a server restore takes some time to complete.
We will be moving our main website to another server to ensure our client area is online at all times.
[quote name=‘Noman’]The smoke is gone and Indy is back. Where were you when your customers needed you?
And this took 15 hours. You could program 5 extra servers in 15 hours.
No offence Indy, but as you can see MF was unable to manage the last disaster in a timely manner. And this, makes MF just an average company.
Every network admin knows that one day, something bad will happen and their job is to minimise the impact on clients and manage it in a shortest possible time. That’s why simulations and test are often performed as well as recovery procedures implemented, which can be followed by even much less experienced admins on site.
The bottom line is, I don’t really care. All I care for is my own VPS and a long list of other servers I manage. Disappearing and not communicating with your own customers was the worst you could do.[/quote]
As I mentionted before, I’m not an employee of Martfox, anyway:
The raid controller actually was faulty and corrupted the data on the hard drives - the data is being restored from an R1Soft Backup. I’ve seen similar things happen to dozens of providers where there were no backups and all data was lost and nothing could be done to recover it.
I’m sure those of you that love to complain, will still continue to do so. I know it’s not a good situation but it can happen to any provider, luckily Martfox has backups of the server.
Even on an expensive VPS, things like this can and ultimately will still happen. It’s not a question of ‘if’ but ‘when’ and it doesn’t matter who the provider is.
Excuse me, I don’t understand. You tell me that your support don’t explained you what had happened, and how to solve this problem by yourself next time? Right or wrong?
Here is the reply of the technician at Pair, a few minutes later after the first email confirming the fix of my crash, where he explains all the repair operation:
[QUOTE]Hello,
I have repaired the corrupt tables in the ‘xxx_yyy’ database.
You are able to find crashed tables and errors in your database by
using phpMyAdmin in the ACC.
Please follow the simple instructions below to check and repair a MySQL
You’ve been doing great with your posts lately and have had some really good, helpful information, but please don’t get back into the whole Pair.com vs the rest of the world thing.
We’ve all heard it before and we know that you love Pair. That’s cool and all, but I don’t think John was trying to compare Martfox to Pair or anything else. He was just saying that he was happy with the support.
If Pair is faster and better with their support that is great, but you don’t need to start getting into it again.
Can’t there be peace and love and all that other hippy stuff?
Lee Li Pop, I think, it would be better to open your own ‘Review of Pair…’ thread. I just think, it’s a ‘Review’ of Martfox, that means everybody hosted on Martfox can post the experience with them, bad or good… Anyway your comments in this thread are a bit “off topic”.
I also have good experiences with service from Martfox. Bought a CS-cart license there, had some questions, and got answers within 15 mins even though I’m not hosting with them.
Martfox have destroyed my website and my business. About 2 weeks ago Martfox decided to move my site to another server without telling me. As i was away on holiday at the time my site was down for 3 days without me realising it was down. I contacted Martfox, and a day or so later they told me to change my DNS to another server. I did this and my site was still down, so i contacted them again and they told me they had given me the wrong DNS info, and gave me another one to try. This still did not work, so they decided to suspend my account, and put up a page on my domain telling all my customers and any potential customers that my account had been suspended. When they finally gave me the correct DNS info about a week later, my site came back online, but it was full of errors, so i contacted Martfox about this and they said it was nothing to do with them. The site has been working fine with other hosting companies for 5 years until this Martfox cock up. I am now going to have to pay out a small fortune to get someone to fix my site of all the problems that have been caused by Martfox. They have destroyed my site, and my business and my reputation with my customers. Do not host your site with these cowboys under any circumstances you have been warned.
