Thanks that answered my question. that kills it as an option for me. The key to scaling a marketplace, is to reduce the friction for vendors as much as possible. I don't see many potential vendors willing to pay $30 a month for a support solution, then fees for tax calculation etc. and still pay a commission or subscription fee.
Thanks that answered my question. that kills it as an option for me. The key to scaling a marketplace, is to reduce the friction for vendors as much as possible. I don't see many potential vendors willing to pay $30 a month for a support solution, then fees for tax calculation etc. and still pay a commission or subscription fee.
Thank you for the message. We thought about multi-vendor price policy with our team a lot and finished on the decision I described in my previous message for now. Sure if we receive any new ideas and good decision for our mutual satisfactory, we will take it for consideration.
In addition I would like to place my thoughts here. For example, if vendor revenue is about $500/months and more, is USD 30 will be a big cost for support service which make the support process clear and comfortable for marketplace owner, vendor and customers?
Would you please describe your thoughts how you see price policy and organization of Multi-vendor and Help Desk solution?
Thanks that answered my question. that kills it as an option for me. The key to scaling a marketplace, is to reduce the friction for vendors as much as possible. I don't see many potential vendors willing to pay $30 a month for a support solution, then fees for tax calculation etc. and still pay a commission or subscription fee.
Please check your PM.
New happy customers reviewed our service and product:
Hope we will hear more customers satisfied with our product! All are welcome.
Do not hesitated to contact as with any questions or doubts if any.
Re:Desk hep desk software is fully compatible with latest released CS-Cart 4.6.1 version. See details and download:
https://www.re-desk.com/cs-cart-help-desk-addon.html
Do not hesitate to ask any questions.
New Update:
- Facebook page post comments, mentions and direct messages are now converted to tickets in Re:Desk ticketing system.
- Twitter direct messages and mentions are converted to ticket.
Re:Desk is now able to track connected social media and you can reply to any new messages right from help desk software.
Register a free demo account and test:
If you have any questions, just let us know here or contact us.
Looks good, but who wants to pay a monthly fee?
Looks good, but who wants to pay a monthly fee?
Hi! Thank you for the message.
Please clarify, what do you mean? Do you want to pay annual fee? Or some else?
New affiliate program available:
- Free to join
- 50% of all payments of any registered customer during year
- 180 day session cookie
- And more...
See the details and join here:
https://www.re-desk.com/affiliate-program.html
If you have any questions, let us know.
At the request of our customers, we have added DOWNLOADABLE version of the Re:Desk customer service software. To download and install it on your server follow the link:
https://www.re-desk.com/plans-and-pricing.html
The next 10 customers who install or register web based Re:Desk help desk will be granted a SPECIAL OFFER. To participate, right after installing or registering account contact us.
If you have any questions, just let us know.
I've installed 1.0 ver.
I can Not send test message because of "department" select.
How can I remove this one or remove?
please let me know.
Thanks.
I've installed 1.0 ver.
I can Not send test message because of "department" select.
How can I remove this one or remove?
The problem us caused due to the fact you need to install local or cloud Re:Desk and connect it to your CS-Cart store. After that all departments that are created in your help desk will appear in this filed in your store contact page.
By the way we are now updating our design for Re:Desk and almost the final results are ready, please have a look:
[attachment=13095:Screenshot 2018-03-13 14.42.19_preview.png]
The new design will be released soon - this or next week.
We already updated out support portal:
So you can ask us any questions and see new design :)
Glad to inform that the design of Re:Desk is updated:
[attachment=13108:helpdesk-software-responsive.jpg]
Software download:
https://www.re-desk.com/download-help-desk-software.html
Details or register web based support system:
https://www.re-desk.com/plans-and-pricing.html
Free setting up or installation services are included.
Any feedback or questions would be much appreciated.
Multi-vendor help desk addon is released for Re:Desk local (help desk software installed on your server):
https://www.re-desk.com/multi-vendor-helpdesk-software.html
If any questions arises, just place them here or contact us.
Is Re:Desk still alive? Have send in multiple questions using their ticket system, e-mail and contacted them on Facebook.
Not getting any replies whatsoever....
One thing I did not see at Re:Desk is the admin ability to create signatures. Will you guys implement signatures in a future version? Thanks!
One thing I did not see at Re:Desk is the admin ability to create signatures. Will you guys implement signatures in a future version? Thanks!
Please try to login to our demo site - http://demo.re-desk.com/ using admin@re-desk.com / admin
In profile page you can see Signature text field.
Please try to login to our demo site - http://demo.re-desk.com/ using admin@re-desk.com / admin
In profile page you can see Signature text field.
Thanks for the answer. Yes a saw that part. I was actually referring to creating/assigning different signatures for different departments.
Thanks for the answer. Yes a saw that part. I was actually referring to creating/assigning different signatures for different departments.
Thank you for your answer.
At the moment our software don't have such feature, but it can be implemented with custom development service.
Please let us know if you're interested via PM or support@re-desk.com email.
Hi Can anyone suggest how to contact Re-Desk team? I've been trying to get hold of them for my new project still no luck.
Much appreciate it if someone can assist.