PayPal Checkout a Disaster

[sewingbuddies]

I am getting so many incomplete orders with PayPal, and not getting a lot of information from my customers unfortunately.
People are clicking the PayPal Button, going through and then get kicked back and out of PayPal was the last 2 complaints.
Payments are not being made, they are all incomplete orders. Some customers try again and it usually works, but others simply leave.
I am using PayPal complete payments.
I really do not want to ditch PayPal from my site, it is the go-to payment option here in Australia.

[johnbol1]

try and place some test orders your self and see what errors you get.

what is the paypal response in the admin panel under the customers incomplete

and have you seen this

PayPal Payment Processing Suddenly Not Working

I’ve been using PayPal as my processor for Credit Cards for a long time, and it’s mostly worked great. However, the last couple of orders have failed. The customer is getting this message: “Your order has been declined by the payment processor. Please review your information and contact store administration.” The latest customer, I called her and placed the order on our web site as if I was her. I got the exact same message. So then I logged into my PayPal account and using the Virtual Terminal …

[sewingbuddies]

Hi Thank you for your response, I have tried to replicate with no luck at all on either phone, tablet or computer. I have asked clients to try and replicate, but it only ever happens to them once, the 2nd time around there are no issues (Unfortunately many just leave and don’t retry).
I have spoken to PayPal and their tech guys are looking into it, but it doesn’t seem to be anything on their end at this stage. They cannot even see where my customers have been unable to get into PayPal. I have given them exact times plus email addresses etc, but can see nothing on their end.
I did see the the post you have highlighted, but I am not getting actual failed orders, they are all just “incomplete” they actually get rejected by PayPal for some reason, and simply come back to my site.
I am going to work with PayPal to try and impliment onsite PayPal payments, hopefully that will elliminate the problem, but that is going to take a week or so apparently.
The entire thing is driving me crazy

[johnbol1]

good luck, let us know the result

[cilsinc]

We are getting the exact same issues, incomplete orders. The customers leave thinking its a problem with their account and usually never retry or sometimes 4 or five times until it is successful, this issue is loosing sales. PayPal has not found any issues on their side as of yet.

[memel]

Same to me using PayPal complete payments. Changed to Paypal Express.

[memel]

I am not 100% sure but I have noticed it started when was implemented to send shipping to paypal. I have unticked this feature but still getting incomplete orders. Tried test orders and all went through, no errors. And after gave up with PayPal Complete Payments.