New v4 website no longer in Google

Six months ago I created a website using CS Cart v3.6.0 and it wasn’t long before it was in google and would appear top in google when I used the name of the store - similar to the screenshot below (i.e, shop name, multiple links).

[color=#000000][font=Tahoma][size=1][size=4]About two weeks ago I removed this website and rebuilt it from scartch using CS Cart v4 over a period of 3-4 days. It now no longer appears in google even when I use my storefront name in the search.[/size][/size][/font][/color]

[color=#000000][font=Tahoma][size=1][size=4]Has anyone experienced something similar? [/size][/size][/font][/color]

[color=#000000][font=Tahoma][size=1][size=4]And is this temporary … or is there something I should do to speed up the process?[/size][/size][/font][/color]

[color=#000000][font=Tahoma][size=1][size=4]bart :)[/size][/size][/font][/color]


We can see the top result as in your image on with your store name.

Is this a cs- cart what we see in Google? I think its

[quote name='dvsgr' timestamp='1377855580' post='167582']

Is this a cs- cart what we see in Google? I think its


It's an example. Not the actual store.

Yes the screenshot was just an example … not my store.

Hello bart!

When you make any changes on a website (especially when you change the structure, content, urls), it can cause the change of positions in Google search. I hope all your urls remained the same. If not, it is necessary to set 301 redirect.

Also, it looks like Google see your website as a new site and it means that your urls will be indexed from scratch. You just need to wait for some time and your website should be back in index but probably on different positions.

Best regards, Alt-team

[quote name=‘Alt-team’ timestamp=‘1377865404’ post=‘167589’] If not, it is necessary to set 301 redirect. [/quote]

Hi Alt-team,

Could you please explain what you mean by a 301 redirect?

As Ive just checked my site by google and now see this (see screenshots) in the search results despite having a fully functioning website live.

bart :mrgreen:

google search results



google search results



Your site had problems when Google attempted to crawl your site. Check the error logs of your server for errors on or before 9 September 2013 07:05:06GMT

Thanks - but using Cpanel … nothing appears in error logs



Try to access a non-existent file on your server:-

Check your error logs, is there a log reported for this?

i have the same problem… how to solve


Tried accessing … - xxx sex videos free hd porn Resources and Information.

This appears in visitor stats but nothing appears in error log.


Can you check the response codes for “ - xxx sex videos free hd porn Resources and Information.” using web sniffer.

/usr/local/apache/logs/error_log - is this log blank too?

If so, I would suggest setting your .htaccess file to default, then do the same check again to find the response code and the error in the error logs.

i have the same problem!! google says: Ooops! An error occurred.

Bart, 301 redirect is necessary to set up if you changed your urls (changed the domain or url structure). Redirects can be set in .htaccess file (search this forum for tips how to set up a redirect).

Make sure that your robots.txt file doesn't prevent google bots from visiting your website. Check the robots.txt file, it can “Disallow” some certain directories but not the entire website.

Also, I would recommend you to do the following:

  1. Register your site with Google Webmaster Tools and check the errors the site has.
  2. Add Google Analytics to your site.

    Once you do it Google will know that your site exists.

    Once you register in Google webmaster tools, check this article Why is my page missing from Google Search? - Search Console Help it can help to improve your site performance in Google search.

    Best regards, Alt-team

This thread might be a possible solution. In Webmaster Tools, what result does the URL checker give for your store URLs?

[size=3][font=arial,helvetica,sans-serif]Using [url=“”]View HTTP Request and Response Header returned the following …[/font][/size]

HTTP Request Header

Connect to on port 80 … ok



Connection: close[CRLF]

User-Agent: Web-sniffer/1.0.46 (+[CRLF]

Accept-Encoding: gzip[CRLF]

Accept-Charset: ISO-8859-1,UTF-8;q=0.7,*;q=0.7[CRLF]

Cache-Control: no-cache[CRLF]

Accept-Language: de,en;q=0.7,en-us;q=0.3[CRLF]

Referer: [url=“”]View HTTP Request and Response Header


HTTP Response Header

Name Value Delim Status: HTTP/1.1 302 Moved Temporarily Date: Wed, 11 Sep 2013 09:21:44 GMT Server: Apache X-Frame-Options: sameorigin Expires: Thu, 19 Nov 1981 08:52:00 GMT Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0 Pragma: no-cache Set-Cookie: sid_customer_4f8a1=2faf4270cb144e1870673263972cb8b0_1_C; expires=Wed, 25-Sep-2013 09:21:45 GMT; path=/;;

HttpOnly Set-Cookie: debugger=deleted; expires=Thu, 01-Jan-1970 00:00:01 GMT; path=/ Last-Modified: Wed 11 Sep 2013

Location: Host-Header: 192fc2e7e50945beb8231a492d6a8024 Content-Length: 0 Connection: close Content-Type: text/html; charset=utf-8

And this is what appears in robots.txt file

User-agent: *

Disallow: /images/thumbnails/

Disallow: /app/

Disallow: /design/

Disallow: /js/

Disallow: /var/

Disallow: /store_closed.html