Incompleted orders V4.17

[johnbol1]

I noticed a lot of incompleted - failed orders after upgrade to v4.17.
I had been told by a dev that it looks like CS cart previously in 4.16, that CS when an order is failed ir incomplete, the cart used to “overwrite” the exisiting order number when payment was attempted again.
But now on failed or customer changes order before payment (incomplete) that CS cart now creates a new order with new order number , resulting in more incomplete (duplicate) orders in admin,

can anyone from @CS-Cart_team confirm please, that this is correct expected behaviour, which now means many orders needing deleteing in admin.

Screenshot

Screenshot

[CS-Cart_team]

Hi!

What payment processor is used in these orders?

[johnbol1]

sagepay

credit card, Sagepay…
sagepay are making changes, maybe this has something to do with it,
I added a support ticket regards this a while back#103940990
and also posted here

Sagepay update to cart URLS

I had posted this in helpdesk below, for anyone who uses sagepay/Elevon/Opayo I thought I would let you know, SAGEPAY (new name Elavon) have emailed users to tell them the URLS are changing for the payment communications, please see email below that may affect CS cart. The URLs you use to send transactions to Opayo will be changing to an Elavon domain and you need to make the changes to send your transactions to the updated URLs. These changes must be made by 31st March 2024, this is when the …

[CS-Cart_team]

Thank you for the reply.

Although this payment will require changes to be made in order to continue operating in April 2024, it should not currently affect the proper functioning of the store.

At the moment I can’t see any reason why multiple orders have been created, you’ll need to check directly in your installation. Please contact us via Help Desk on this case.