Images don't show - tried clearing cache & thumnails

[chickentwisty]

Hello,

Images are not showing on my mobile in the product detailed view. They show in a grid of products.

The directory of the image does not exist for the mobile image and has a different path (…800/800… vs …530/530…)

What could be causing this and more importantly how can I fix it?

Mobile path, image doesn’t show/exisit on server
https://www.thefarmerslot.com.au/images/thumbnails/800/800/detailed/11/GL-BOARD-300-DIM-35707-00jpg.webp

Desktop path, image shows
https://www.thefarmerslot.com.au/images/thumbnails/530/530/detailed/11/GL-BOARD-300-DIM-35707-00.jpg.webp

Not sure if this helps, (from desktop browser inspect)
img class=“ty-pict cm-image ls-is-cached lazyloaded” alt=“” title=“” srcset=“https://www.thefarmerslot.com.au/images/thumbnails/1060/1060/detailed/11/GL-BOARD-300-DIM-35707-00.jpg.webp 2x” src=“https://www.thefarmerslot.com.au/images/thumbnails/530/530/detailed/11/GL-BOARD-300-DIM-35707-00.jpg.webp” data-srcset=“https://www.thefarmerslot.com.au/images/thumbnails/1060/1060/detailed/11/GL-BOARD-300-DIM-35707-00.jpg.webp 2x” lazy_load_disabled=“” id=“det_img_62165836b91e8a3e_11659” width=“530” height=“530”

Spec
MVE 16.1
AB Uniheme
add-on Image Zoom (cs-cart)
add-on AB: Advanced image previewers
add-on AB: Lazy loading images
add-on AB: WebP images

[CS-Cart_team]

Hello!

Please refer to my previous message in the similar topic:

Blog images not showing up

Looks like you are using lazy loading for images and the HiDPI add-on. So some of the thumbnails for the HiDPI devices are twice the size, 1280x800. Please check that the lazy thumbnail limits in config.php are higher than the HiDPI thumbnail size. The default values are: $config['lazy_thumbnails'] = array( 'max_width' => 1280, 'max_height' => 720 ); So checking from the default config, image height 800 is clearly larger than the limit of 720, so the thumbnail won’t be generated in th…

[chickentwisty]

No joy I am afraid, was set still set at default, alos added it to config.local.php

[CS-Cart_team]

What limits have you set in $config['lazy_thumbnails']? I can see that your current thumbnails are 1060 x 1060, so the limits must be no smaller than that.

[chickentwisty]

@CS-Cart_team

$config[‘lazy_thumbnails’]

Still on default:
$config[‘lazy_thumbnails’] = array(
‘max_width’ => 1280,
‘max_height’ => 720
);

I tried
$config[‘lazy_thumbnails’] = array(
‘max_width’ => 1060,
‘max_height’ => 1060
);

and to keep the ratio consistent with the default
$config[‘lazy_thumbnails’] = array(
‘max_width’ => 1590,
‘max_height’ => 1980
);

I also tried turning off AB preload and AB lazy load.

I cleared cache and thumbnails after each change.

[chickentwisty]

I have formed the view that it may be realted to other image issues I raised with the helpdesk but were never resolved. I have refereced those issues and this thread to the helpdesk in the following terms. I will advise here what the solution is should the helpdesk have the ability to fix it.

Hello,
I note my customer subscription has expired, however this is a bug and/or bugs. In additon the issue relates to prior to expirery of my care.

This relates to images not showing, this includes

• images not showing on icons for add-ons ticket ID: #103939063 (unresolved)
• logos missing for shopfront buttongs ticet ID: #103939312 (unresolved)
• images missing from mobile view of products (whilst not detected before I note that development store created 28 Nov 2023 (thefarmerslot.com.au/tfl) also experiences the same problem. It is also the topic of Images don't show - tried clearing cache & thumnails

[CS-Cart_team]

I was curious to know what’s happening, so I have checked that by myself.

You have the following line of the code:
$config['lazy_thumbnails'] = array( 'max_width' => 1280, 'max_height' => 720 );
in the config.local.php. So changes in config.php does not affect the config, since config.local.php is being included after parameters in the lazy_thumbnails are set in the config.php.

[chickentwisty]

Thankyou ever so much. solved!

Solved both

• the images within products, and
• the images on addon ‘buttons’.

Logos for storefronts still not working, this appears to be a seperate issue as they are all the default “demo store” logo within the theme’s setting (both default cs-cart and third party themes).