Hello @dishcs,
Thank you for bringing up this topic, and for your suggestion. You are 100% correct that the ideas of CS-Cart customers should affect how the product moves forward. As @thetool mentioned, we used to have a dedicated system for feature requests back in the day. Nowadays, to gather feedback, we use these forums, various surveys, and communications with Customer Care in Help Desk, among other channels.
For example, I read through a lot of the topics here, take notes of the features suggested, and see how they line up with what is already planned, and what has been requested through other channels (Customer Care, surveys, etc.). Likewise, when you contact Customer Care through Help Desk—that’s the best place for urgent problems, or when you need an issue investigated in your store—they too forward feature requests to the devs and product team.
Once again, you’re more than welcome to share the ideas here (as you did before). Thank you for doing so, it does give us more insight in what areas of the product we should address, and how we can do it.