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Unable To Upgrade From 4.8.2.sp2 To The Latest Version Of Cs Cart Rate Topic   - - - - -

 

Posted 27 April 2019 - 09:50 AM #1

Unable to Upgrade from 4.8.2.SP2 to the latest version of CS cart

I have a valid upgrade subscription

Tried all the techniques like refreshing the upgrade package, deleting the cookies etc

I see notification about the new version but when I go to upgrade center it says no upgrades available.

Attached are the screenshots

 

Need help otherwise my money for the upgrade license will waste.

Attached Thumbnails

  • Screenshot 2019-04-27 15.06.29.png
  • Screenshot 2019-04-27 15.06.15.png
  • Screenshot 2019-04-27 15.06.09.png
  • Screenshot 2019-04-27 15.06.01.png


 
  • Cart-Power
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Posted 27 April 2019 - 09:09 PM #2

Hello!

 

Unable to Upgrade from 4.8.2.SP2 to the latest version of CS cart

I have a valid upgrade subscription

Tried all the techniques like refreshing the upgrade package, deleting the cookies etc

I see notification about the new version but when I go to upgrade center it says no upgrades available.

Attached are the screenshots

 

Need help otherwise my money for the upgrade license will waste.

 

It is better to contact the CS-Cart Support team regarding this issue in Helpdesk. Maybe there are some problems with the license in CS-Cart License system that can be fixed only manually by CS-Cart specialists.

 

Best regards,


Cart-Power.com / Cart-Power.ru (sales@cart-power.com) offers you:
CS-Cart add-ons :: CS-Cart themes :: CS-Cart development :: CS-Cart license
Работаем с англоязычными и русскоязычными клиентами (work with English-speaking and Russian-speaking customers)

 
  • soft-solid
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Posted 28 April 2019 - 10:24 AM #3

Hello.

 

Please try remove cache

/var/cache on server.

 

Best regards

Robert.


Team of SoftSolid
cs-cart.pl

 

Posted 28 April 2019 - 11:01 AM #4

Hello.

 

Please try remove cache

/var/cache on server.

 

Best regards

Robert.

Done it but didn't work



 
  • soft-solid
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Posted 28 April 2019 - 11:09 AM #5

Hello

 

Please show screenshot from last items  Administration->Logs

 

Best regards

Robert.


Team of SoftSolid
cs-cart.pl

 

Posted 28 April 2019 - 01:34 PM #6

Hello

 

Please show screenshot from last items  Administration->Logs

 

Best regards

Robert.

Hi,Here it is



 

Posted 28 April 2019 - 01:36 PM #7

Hello

 

Please show screenshot from last items  Administration->Logs

 

Best regards

Robert.

Hi, Sorry!1 forgot to attach screenshot


Hello!

 

 

It is better to contact the CS-Cart Support team regarding this issue in Helpdesk. Maybe there are some problems with the license in CS-Cart License system that can be fixed only manually by CS-Cart specialists.

 

Best regards,

Created a ticket, waiting for a revert but no hopes from them

Attached Thumbnails

  • ss.jpg


 
  • soft-solid
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Posted 28 April 2019 - 01:47 PM #8

Hello

 

Show on screenshot "Response". On screen is only "Request"

 

Best regards

 

Robert.


Team of SoftSolid
cs-cart.pl

 

Posted 28 April 2019 - 02:00 PM #9

Hello

 

Show on screenshot "Response". On screen is only "Request"

 

Best regards

 

Robert.

Thanks but nowhere it shows responses, just requests are there. Went up to 7th page but only requests were visible and no responses



 

Posted 28 April 2019 - 02:10 PM #10

Hello

 

Show on screenshot "Response". On screen is only "Request"

 

Best regards

 

Robert.

Thanks but nowhere it shows responses, just requestes are there

Attached Thumbnails

  • Screenshot 2019-04-28 19.27.48.png


 
  • soft-solid
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Posted 28 April 2019 - 02:24 PM #11

Hello

 

After Request should be Response. Is there no Response anywhere in your logs?

 

Best regards

Robert.


Team of SoftSolid
cs-cart.pl

 

Posted 28 April 2019 - 03:13 PM #12

Hello

 

After Request should be Response. Is there no Response anywhere in your logs?

 

Best regards

Robert.

no. its nowhere


shall I remove all my logs?



 
  • The Tool
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Posted 28 April 2019 - 04:21 PM #13

You should have responses.  Sounds like they are being blocked by either the firewall or mod_security.?



 
  • tbirnseth
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Posted 28 April 2019 - 07:22 PM #14

The responses are part of the same XML info in the Request.  I.e.

Request: a bunch of xml

Response: more xml

You will have to cut[/paste, then separate the two and run the XML through a beautifier to more easily read the request/response for an HTTP request.


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Posted 29 April 2019 - 10:56 AM #15

The responses are part of the same XML info in the Request.  I.e.

Request: a bunch of xml

Response: more xml

You will have to cut[/paste, then separate the two and run the XML through a beautifier to more easily read the request/response for an HTTP request.

Hi, Didn't get you, please elaborate?



 
  • soft-solid
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Posted 29 April 2019 - 11:07 AM #16

Hello

 

It looks like you do not get feedback from updates.cs-cart.com. Perhaps this is related to the configuration of the web server, firewall or some other problem.

 

Best regards

Robert


Team of SoftSolid
cs-cart.pl

 
  • tbirnseth
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Posted 29 April 2019 - 05:11 PM #17

copy paste the log entry to a text file.  Then search for 'Response;'


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Commercial addons, payment methods and modifications to meet your business and operations needs.


 

Posted 29 April 2019 - 05:46 PM #18

copy paste the log entry to a text file.  Then search for 'Response;'

Tried but there is no response results



 

Posted 02 May 2019 - 09:08 AM #19

You should have responses.  Sounds like they are being blocked by either the firewall or mod_security.?

Hi,

asked a2hosting to dissable mod_security, they done but still the issue is as it is. Contacted CS cart but their system says that my message is not being sending to the CS cart support team because there are no support points in my account. At least they should have a look at the issue



 
  • The Tool
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Posted 02 May 2019 - 05:16 PM #20

Most likely this is server related and not CSC.  Your log shows at least 2 different companies (cs-commerce.com and cs-cart.com) that are not responding to your request.  I can only assume that these are being blocked somehow.