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Password Reset Process Just Going Round In Circles Rate Topic   - - - - -

 

Posted 28 June 2018 - 11:15 AM #1

When a customer clicks the Forgot Password? button, they get taken to a page that asks for their email address.

They put this in and receive an email with a link to reset password.

When they click the link - its just takes them back to the Forgot Your Password? page - it doesn't actually take them to a form to enter a new password.

Any ideas?  



 

Posted 20 July 2018 - 12:15 PM #2

BUMP



 
  • tbirnseth
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Posted 21 July 2018 - 07:16 PM #3

Is your site running full ssl?

I can only think that the link is non-ssl and the page requires ssl (or the reverse).


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Posted 26 July 2018 - 04:19 PM #4

The sites running full SSL and the reset link is also secured.

https://www.digitals...sswordetcetcetc

Any other ideas?  This is becoming a big problem now



 
  • tbirnseth
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Posted 26 July 2018 - 05:42 PM #5

Can only suggest you look at it via your browser inspector's "network" tab and follow the redirects/responses.


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  • The Tool
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Posted 26 July 2018 - 06:30 PM #6

https://forum.cs-car...covery-failing/