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Product Quantities Not Even With Physical Warehouse Rate Topic   - - - - -

  • billly
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  • Trial users
  • Join Date: 20-Jan 16
  • 5 posts

Posted 07 November 2016 - 10:44 AM #1

Hello, I run a Retail & Wholesale CS Cart Store, using user groups.


Last Friday a Wholesale client purchased the last remaining items of a product.


Today I log in to the dashboard to find out that the item quantity hasn't changed.


I also see quite often, that although the physical products are inserted with care, in terms of the number of items, the CS Cart warehouse doesn't remove from stock.


I am looking to investigate further, or even hire someone to apply a fix.


Please advise




Posted 09 November 2016 - 06:54 AM #2

Hi there,


please check order status:


Open - Decrease
Backordered - Increase
Canceled - Increase
Declined - Increase
Failed - Increase
Processed - Decrease
Completed - Decrease 


Above order status effects product quantity.


If other than this you want help you can contact support@webkul.com



  • eComLabs
  • CS-Cart Expert
  • Authorized Reseller
  • Join Date: 27-Jan 14
  • 19851 posts

Posted 09 November 2016 - 08:30 AM #3

Please check order statuses log on the Administration -> Logs page for this order. As said himanshudangwal, in stock value is changed only if previous status has another value of the Inventory value (Decrease->Increase or Increase->Decrease)

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