[Joachim]

Hi,

 

After an update of the server to the following versions:

 

PHP version : 5.6.20

Mysql version : 5.6.29

Cpanel/WHM version : 11.54

Apache : 2.4.18
 

The shop and admin only turns up a white page with no information.

 

Is there a setting I need to change in the config files when I  change the PHP or Mysql version?

 

Or any other ideas to get the shops back online is highly appreciated...

 

We are running: 4.3.4

[The Tool]

You probably just need to clear the cache.  If that doesn't work, view the page source to see if there is an error indicated.

[Joachim]

Thank you for your reply. I have emptied the var/cache folder, without any luck. The page source reveals nothing as there is apparently nothing loading. The page is empty. Very strange.

[FDGWEB]

We've gotten this a few times recently .. 

 

Can you provide more information? Is this a dedicated server you control or did your host do this update?

 

Does the server use a server-side caching system like Varnish, Redis or Memcache?

 

Check your config-local.php to see if external caching is enabled.

[Joachim]

We have control of the server, and was just doing a preperation to upgrade cs-cart to 4.3.6, so we asked a system administrator do update our system to the latest versions of php, apache, mysql etc...

 

config.local.php: 

// Cache backend

// Available backends: file, sqlite, database, redis, xcache, apc

// To use sqlite cache the "sqlite3" PHP module should be installed

// To use xcache cache the "xcache" PHP module should be installed

// To use apc cache the "apc" PHP module should be installed

$config['cache_backend'] = 'file';

$config['cache_redis_server'] = 'localhost';

$config['cache_redis_global_ttl'] = 0; // set this if your cache size reaches Redis server memory size

[The Tool]

You're going to have to check server error logs then.  Updating to the versions specified should not negatively affect CSC.

[Joachim]

I dont know where to check or what to look for.

 

Is there a commercial party in there that can take a look at this? All stores has been down for almost 12 hours, so we need to get this fixed asap.

[The Tool]

PM me server credentials and I will have a look.

[eComLabs]

If you provide us with the temporary FTP access, we can check if the issue is server related or it is caused by CS-Cart

[eComLabs]

MySQLi PHP-extension is not installed on your server. Please ask sever administrator to install it