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Customer Track Order Access Denied Rate Topic   - - - - -

  • kickzz
  • Member
  • Members
  • Join Date: 16-May 06
  • 75 posts

Posted 13 November 2014 - 01:05 AM #1

Customers reported, when they enter their order id number into the "track my order" field, and a system generated email is sent to them. When they clicked the tracking link in that email relays an "access denied" 404 error.

Status of the order was "C" = completed / shipped

Email that received
You requested information on the orders you placed in our store.
To view order #9296 please open this link:
To view all your orders, please follow this link:
*BTW I'm using CS CART 4.1.3
Any help is greatly appreciated.

  • Tim Hensel
  • Junior Member
  • Members
  • Join Date: 01-Mar 11
  • 237 posts

Posted 13 November 2014 - 01:22 AM #2

This happens occasionally in my store also (2.2.5) but I was never able to spot the problem. Guessing, I figured maybe that a customer used maybe their cell phone/table to check the order status via email but then on another computer checked the status. I think it has a security type protection so only the computer that the link request came from can view it with-in a certain amount of time.

I would be very curious too to see if someone knows why that might be happening.
- CS-Cart 2.2.5 Pro Store -