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the speed when checkout Rate Topic   - - - - -

 
  • dsc81
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Posted 22 April 2013 - 05:35 PM #1

Hi,
Is anyone know how long (in second) it takes to process checkout from the time you press order button. until the order confirmation show up?
And how to speed this thing up?
Thanks

 
  • tbirnseth
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Posted 22 April 2013 - 06:13 PM #2

It's a function of how long it takes the CC process to respond. Without factoring in the CC processor, should be about 2 seconds for Cs-cart to create the order and do the housekeeping required. So anything beyond that is probably the CC processor's response time.

Remember that CC processors are like a stack. The cheaper they are, generally the higher they are in the stack and the more other processors (resellers) you have to go through. In the US, almost all CC transactions are ultimately handled by First Data Corp. So if your processor/bank has a direct connection to First Data then they will probably process the fastest. If your provider is 6 levels up, then your transaction has to navigate through the food chain.

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  • dsc81
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Posted 23 April 2013 - 05:16 PM #3

Hi tbrnseth,
Thank you for your reply, I don't use any CC, all my payment are offline (wire transfer) But I still waiting so long. Is there any switch to disabled the CC process? My response is taking around 5-6sec from the moment I click order till order is done. Thank you once again..

 
  • CS-Cart team
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Posted 24 April 2013 - 07:16 AM #4

Hello dsc81,

Thank you for your message.

I suggest that you should clear the template cache. In order to do it, open this link in your browser: http://www.your_doma...om/admin.php?cc where www.your_domain.com is the address of your store, and where admin.php is a script file for the administration panel of your store, which was renamed for security reasons.

Also, if the Google analytics add-on is used in your store, you can also try disabling it for a while and see if it helps you.

Please check these recommendations.

Thank you.

---
Pavel Zyukin
CS-Cart Support team

Sincerely yours, CS-Cart Support Team

 

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  • dsc81
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Posted 05 May 2013 - 06:23 PM #5

Hi Pavel,
Already clean the cache and no luck. still very slow. any other suggestion?
Thanks

 
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Posted 07 May 2013 - 11:32 AM #6

Hello dsc81,

Thank you for your message.

In this case the problem requires examination on your server. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record link on the Access information page of your Help Desk account so that we could examine the issue.

Thank you.

---
Pavel Zyukin
CS-Cart Support team

Sincerely yours, CS-Cart Support Team

 

User guide       |  Developer documentation  |  Core API documentation


 

Posted 26 March 2017 - 01:21 PM #7

I also have this problem, did we find a fix for it?

 
  • tbirnseth
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Posted 26 March 2017 - 09:27 PM #8

What version are you running?  What are you symptoms?  Is there a particular step where the slowdown occurs?  Any other details?  This is a 4 year old thread.


EZ Merchant Solutions: Custom (USA based) B2B Development, Consulting, Development and Special Projects (get a quote here).
Commercial addons, payment methods and modifications to meet your business and operations needs.


 
  • eComLabs
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Posted 27 March 2017 - 06:56 AM #9

I also have this problem, did we find a fix for it?

 

As far as I remember, similar issue was related with emails sending. Try to replace method of sending e-mails from php function to smtp or vice versa


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