[requincreative]

Good Afternoon,

I'm pleased to announce that we have completed and successfully tested the CS-Cart integration with Happy Fox Customer Support Software (http://www.happyfox.com/index)

Compatible with:

CS-Cart Community v3.0+
CS-Cart Professional v3.0+
CS-Cart Ultimate v3.0+
CS-Cart Multivendor By Request

This addon will priced at $50 per licensed domain.

Devleopers, please PM me for development license and distribution information.

Purchase URL: http://securemyshop.com/happy-fox-help-desk-addon.html

HappyFox lets you collate, categorize, assign and respond to all requests.

Your customers, bless their cottons, have questions to ask and issues to solve. They look for the support form on your website or a support email id.

HappyFox is ridiculously easy, powerfully simple customer support and ticket management software.

Organize Better. Never miss responding to an email again.


A hundred thousand emails all needing your answers yesterday? Tag ‘em, bundle ‘em, categorize ‘em and send ‘em on their way to answerville. HappyFox eats filing cabinets for breakfast.


Assign to the Right Person. Do better as teams.


HappyFox gives you all the tools needed to take charge of the issue and get the answers out. Getting the right man (or woman. Come now, we ought to be politically correct) for the right job couldn’t be any easier.


Respond Faster. Filter out the important.


You can get answers, feedback and tech support out to those who need it, quicker than you can say “Rabbit hole”.


Track Everything. Build your own reports.


Get reports of the day’s work, find out who got what done, how many emails were sent, what’s to be done next and how many different questions were handled.




3 Reasons why
you will love HappyFox

• Intuitive interface that helps you focus on your incoming requests
• Highly customizable with powerful automation
• In-depth reporting with great visual representation

Attached Files

•  dashboard.JPG   19.15KB   55 downloads
•  landing_page.JPG   58.75KB   67 downloads
•  popup.JPG   34.38KB   65 downloads
•  addon_settings.JPG   29.03KB   51 downloads

[requincreative]

Don't be scared away by the pricing for the Happyfox service. There is a FREE version if you read the fine print.

Note: The API is being expanded at this point, so this is a limited release that makes use of an iframe to integrate the helpdesk into the CS-Cart Admin Dashboard.

As soon as the API and associated documentation are complete, I will provide a separate release that integrates the functionality into the CS-Cart Admin with hooks and AJAX calls.

[Belzibot]

That's awesome Jeremy, do you have a demo?

Thx

[requincreative]

Sure thing:

Demo - Customer: http://cscmod.myclientpreview.com/

CS-Cart Login:
username: test@test.com
password: P@55w0rd!


Happyfox Login:
username: test@test.com
password: P@55w0rd!

Click on My Account -> Helpdesk

Demo - Admin: http://cscmod.myclie...w.com/admin.php
username: admin@admin.com
pw: P@55w0rd!

Happyfox Demo Admin Account:

username: cscart
password: P@55w0rd!

[requincreative]

You can choose which hook you want to use to control the placement of the Helpdesk <iframe>. The default is index:index.pre

You can control the tab color, text, and company name through the Addon settings. You can also choose to turn off the dashboard integration altogether.

[requincreative]

Here is a screenshot of the index.pre.tpl hooked integration:

Attached Files

•  dashboard_index.JPG   136.5KB   40 downloads

[JesseLeeStringer]

Forbidden (403)

CSRF verification failed. Request aborted.

More information is available with DEBUG=True.

I don't feel the love right now ;(

Nevermind, Got in - appeared to have been resolved on refresh (using VPN)

Edited by JesseLeeStringer, 03 March 2013 - 03:41 AM.

[requincreative]

Glad you got it worked out.

[P-Pharma]

Can customers see their tickets in their CS-Cart account?
Can staff see the customer account in Happyfox?
Can staff see the customers orders in Happyfox?

I am currently using kayako, but would love a more integrated solution.
How does happyfox compare to Kayako Fusion?

Is there a self help part of the helpdesk, so that frequent asked questions result in answers being served up like here:
https://my.kayako.com/

[requincreative]

Until the API documentation is complete I will be unable to integrate Orders info.

Staff can see a customer's account in Happyfox.

I will add the customer side ticket dashboard to the next revision.

Kayako is the industry standard and the pricetag reflects that. Happyfox will not approximate Kayako at any level.

Happy Fox has a Knowledge Base included that can be populated with your FAQ's.

[requincreative]

Customer Helpdesk module has been added to the demo:

http://cscmod.myclientpreview.com/

CS-Cart Login:
username: test@test.com
password: P@55w0rd!


Happyfox Login:
username: test@test.com
password: P@55w0rd!

Click on My Account -> Helpdesk

[P-Pharma]

The customer needs 2 logins?

[requincreative]

In order to view tickets through the CS-Cart Customer Portal, yes they will need a login for the Happyfox account in addition to the CS-Cart Customer Profile.

This will not be the case once Happyfox has a stable API.

The customer can submit a ticket via email or through the Pop-up form on the website and the staff response to the ticket will be automatically sent to the customer's email address. They can respond directly via email so there may never be a need for the customer to login in to the Helpdesk at all.

[requincreative]

Note: The API is being expanded at this point, so this is a limited release that makes use of an iframe to integrate the helpdesk into the CS-Cart Admin Dashboard.

The initial plan was to only integrate the admin side of the Happyfox into the CS-Cart Admin Dashboard so that they would be able to manage tickets without having to the navigate away from CS-Cart.

I will expand it in the future once the API is better documented under a separate release.