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CS-Cart.com and Customer Help Desk will be closed for maintenance Rate Topic   - - - - -

 
  • Lantan
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Posted 08 April 2011 - 10:31 AM #1

Hello,

We would like to inform everyone that our website (www.cs-cart.com) and Customer Help Desk (helpdesk.cs-cart.com) will be closed for maintenance this weekend (April 9-10, 2011).

Please email us at sales@cs-cart.com with any question or request during this period.

The other CS-Cart resources (these Forums, the demo, knowledge base, blog, etc) will be operational as usual.

We apologize for possible inconvenience.

Thank you.
Alex Vinokurov,
Chief Visionary Officer at CS-Cart & Twigmo

 
  • tbirnseth
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Posted 08 April 2011 - 07:25 PM #2

Assuming you are keeping the domain alive so that there is no timeout during admin login for update checks.

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  • jgaris
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Posted 09 April 2011 - 05:07 PM #3

I am glad to see you are now using your own application for powering your site. It definitely shows more faith in your own product.

I see it's using CS-CART: version 2.2.1 MULTIVENDOR.

Now when will these new features be available to the rest of us?

 
  • imac
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Posted 10 April 2011 - 01:11 PM #4

We've updated cs-cart.com & helpdesk.cs-cart.com.
http://cs-cart.com works as it did before.
http://helpdesk.cs-cart.com is now available at http://cs-cart.com/helpdesk

If you have any problems you can post a message to this topic or contact our support department.

Kind regards
Ilya Makarov,
CS-Cart Architect Team
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  • Darius
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Posted 10 April 2011 - 03:42 PM #5

Interestingly that even support and website is off paid support time is ticking, decreasing.. Would not call that fair.

 
  • S-Combs
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Posted 10 April 2011 - 04:01 PM #6

Is the update server down today?

I was trying to upgrade a client site earlier and it said it couldn't download the files. After clicking refresh packages it now says "No upgrades currently available"
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  • tbirnseth
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Posted 10 April 2011 - 07:00 PM #7

Yes, see post #1.

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Posted 10 April 2011 - 07:08 PM #8

I still have the same problem with that site Tony but have verified the update server is working because, I just updated another client without problems.

I then thought that the license was wrong so tested it and it is correct
http://helpdesk.cs-cart.com/index.php?target=product_updates&mode=check_available&ver=2.1.2&edition=PROFESSIONAL&license_number=CS-CART-xxxx-xxxx-xxxx-xxxx

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Posted 10 April 2011 - 07:12 PM #9

Remove the uc.tar and packages.xml from the var/upgrade directory. Then go to the upgrade center and click Refresh Packages. It might think you've already installed the latest.... Just something else to try.

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Commercial addons, payment methods and modifications to meet your business and operations needs.


 
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Posted 10 April 2011 - 07:20 PM #10

I just tried that and it created a new blank packages.xml and says No upgrades available.

Also checked config.php
define('PRODUCT_VERSION', '2.1.2');
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Posted 10 April 2011 - 09:15 PM #11

I still have the same problem with that site Tony but have verified the update server is working because, I just updated another client without problems.

I then thought that the license was wrong so tested it and it is correct

http://helpdesk.cs-cart.com/index.php?target=product_updates&mode=check_available&ver=2.1.2&edition=PROFESSIONAL&license_number=CS-CART-xxxx-xxxx-xxxx-xxxx


I just tried that and it created a new blank packages.xml and says No upgrades available.

Also checked config.php
define('PRODUCT_VERSION', '2.1.2');


Client may not be entitled to an upgrade, hence it won't allow the download if the license key only allows upgrades to 2.1.2
I've moved on from CS-Cart to WooC******** - If you need anything I can be of little help.

 
  • tbirnseth
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Posted 10 April 2011 - 09:24 PM #12

But it would then say to contact the helpdesk. In my experience it tells you there are upgrades available but that you are not licensed to get them.

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Posted 10 April 2011 - 09:27 PM #13

hmm, I didn't know they were now limiting access to future upgrades. I must have grandfathered in on that.
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Posted 10 April 2011 - 09:31 PM #14

If your license is more than 12 months old, they want $89 to give you another year of upgrades.

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  • johnbol1
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Posted 11 April 2011 - 08:33 AM #15

Submit ticket doesnt work,
No place to add ticket info that I can see

JOhn

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  • Darius
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Posted 11 April 2011 - 09:36 AM #16

Neither support neither main website works now...

Why support time is not stopped while support is offline?

 
  • imac
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Posted 11 April 2011 - 10:06 AM #17

Dear Darius,

Neither support neither main website works now...

Why support time is not stopped while support is offline?


I apologize for any inconvinience, helpdesk did not work for 20 minutes.
Now it works.
Ilya Makarov,
CS-Cart Architect Team
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  • Lantan
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Posted 11 April 2011 - 06:41 PM #18

Hello,

Thank you all for your comments.

Assuming you are keeping the domain alive so that there is no timeout during admin login for update checks.

Sure, the domain was not down.

I am glad to see you are now using your own application for powering your site. It definitely shows more faith in your own product.

Thank you. Our website has been based on CS-Cart for almost a year so far. Our Help Desk system is CS-Cart-based since 2006.

I see it's using CS-CART: version 2.2.1 MULTIVENDOR.
Now when will these new features be available to the rest of us?

I am afraid, it will happen not sooner than in about 2 months.

Interestingly that even support and website is off paid support time is ticking, decreasing.. Would not call that fair.

Yes, you were unable to submit a support ticket via our Customer Help Desk last weekend (actually, we finished the update on Saturday and the Help Desk was available on Sunday). Again, we apologize for this inconvenience. But we provided an alternative - our email to which you could send your questions and any other requests that were imported to your Help Desk account after the system was up and operating. We replied to them on Sunday and Monday.

Even when our support team did not work on weekends (now they do), we did not suspend paid support periods, because our clients had the ability to submit new tickets during this period and our support team responded to them all (but on Monday).

If your license is more than 12 months old, they want $89 to give you another year of upgrades.

Actually, it costs $49.50 per year if you prolong your subscription within 1 month upon termination. If you do it later (say, in 6 months), then, yes, it will cost you $89.50, because you will get the upgrades for the past period (that 6 months) and one year since the prolongation date.

A one-year upgrade subscription is provided (and sold) per each license separately.

Submit ticket doesnt work,
No place to add ticket info that I can see

I am sorry to hear that it does not work for you (though the Submit ticket window worked well for me in your Help Desk account, I just checked it). Please email us at sales@cs-cart.com (it is not just the email address of our Sales Department, but the common email from which you get the Help Desk notifications and to which you can send your replies to get them imported to your Help Desk account) and let us know the details - your browser, operating system, what error you see, any other details. Screenshots will be appreciated. Thank you in advance.
Alex Vinokurov,
Chief Visionary Officer at CS-Cart & Twigmo

 
  • johnbol1
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Posted 11 April 2011 - 08:07 PM #19

Submitted...works OK on I E 8 but get nothing at all when pressing "submit ticket" in either dashboard or communication window in Firefox 3.6

Thanks
John

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  • Lantan
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Posted 11 April 2011 - 08:12 PM #20

Submitted...works OK on I E 8 but get nothing at all when pressing "submit ticket" in either dashboard or communication window in Firefox 3.6

Thank you for the clarification, John.

We will check the problem in Firefox 3.6. I hope, you can upgrade your browser to v4.0, because you should not experience any problem in the latest Firefox.

Thank you.
Alex Vinokurov,
Chief Visionary Officer at CS-Cart & Twigmo