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Why buy from cs cart when i can buy cheaper at a reseller Rate Topic   * * * * * 1 votes

  • kellyhu
  • Newbie
  • Trial users
  • Join Date: 07-Oct 11
  • 14 posts

Posted 17 October 2011 - 09:54 AM #41

Hello, Kenneth!

If you plan to order our services and get in touch with our staff after the license is bought from one of our authorized resellers, you will need to ask the reseller to register a separate account for you in our Customer Help desk (https://www.cs-cart.com/helpdesk) where communication with our clients is conducted and transfer his license to your account.

Also, we provide 100-day money back guarantee ( https://www.cs-cart....money-back.html ) and as for the resellers, you will need to contact them directly to check whether they provide money back guarantee.

Besides, on purchasing the CS-Cart Professional license on our website you will be provided with 30-day free technical support service or 40 credits at your choice but if the license is ordered from our reseller, you will get only 20 credits after it is transferred to your personal Help desk account.

I am confusing. You are completing your reseller with your service although your price is higher. Is that true? Why you need reseller? I seldom see main service provider complete with reseller...

  • orangegirl
  • Support engineer
  • CS-Cart Support
  • Join Date: 08-Jan 08
  • 589 posts

Posted 12 November 2011 - 06:15 AM #42

Hello, Tyomni!

And why will you purchase from a reseller if the price is the same as the original one?
Kate Lazarevskaya,
CS-Cart Support Engineer
CS-Cart Knowledge Base | CS-Cart Reference Guide

  • tbirnseth
  • CS Cart Expert
  • Authorized Reseller
  • Join Date: 08-Nov 08
  • 12071 posts

Posted 12 November 2011 - 03:47 PM #43

If you make your decisions solely on price then go with the cheapest. However, there are many other considerations that you might want to consider. Things like:
1) responsiveness of working/buying from someone on your own side of the planet so you don't have to wait 24 hours for a response to a question (this is the worst thing about cs-cart support). And while they say they respond 7 days a week, that has not been my experience.
2) Possibly other options sold with the cart from a reseller. Hosting discounts, free installation, marketing support, etc. This will vary from reseller to reseller.
3) The reseller is someone you have or want to develop a long term business relationship with or they have other products that you want to purchase at the same time, possibly for even further savings.
4) Supporting someone who gives you free advise here on the forums above and beyond what the vendor supplies.

But since your whole focus seems to be "cheapest" then you will be making a single-minded business decision which could end up costing you more in the long term.

Note that resellers are restricted whereby they cannot sell for less than a 20% discount off of the current retail price. Note also that a reseller purchases licenses in bulk (usually 10 or more at a time) and this is why they get a discount and can then pass that savings on to you. But they are fronting $$ for bulk license purchases.

When you purchase from a reseller just make sure that your purchase will transfer the license to you. Normally this will mean that cs-cart will send you additional info to have you agree to their terms and conditions and license agreement and will probably issue you a different license key from what the reseller originally gave you. If you do not receive this, then you do not own the license you paid for. You are using a license owned by the reseller which is NOT a good thing in most cases.

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