What do I put for 'Host name/Login URL' in helpdesk Access

General General Questions
1

This is probably a stupid question but I always get it incorrect when I create access for cs-cart support in the Help Desk. They always come back saying they can't access my files with the credentials I provided.



What's the correct thing to put for Host name/Login URL ?



They recently told me this in their last message:

[quote]Please provide us with access to the public_html directory (I suppose your CS-Cart installation is located there), but not to the public_html/sitename one. The last one is empty and with FTP access, unfortunately, we cannot go a level up in your CS-Cart installation. I hope this explains the situation.[/quote]



I don't understand this because my sitename directory is NOT empty and it IS where my cs-cart is installed.



My public_html has my site folder plus folders for 2 other websites I have.



Any clarification on this is greatly appreciated! Thanks

2

Apparently no one knows the answer to this, including the support staff…

3

when you create ftp access in cpanel it usually appends the yoursite/ and adds yoursite/something



this means it creates and only allows access to the folder /something which obviously has nothing in it.



just make sure that you create an ftp account and folder to be publichtml/ without anything after the slash, that way the will be able to access root.



John

4

Ah - that's what my problem was. Thank you John for the response!