Vendor service unavailable suddenly

Multi-Vendor
1

This is a first.
I had a new vendor creator an account, everything went smooth, he had no problems. Several hours later he logs into the site and now only sees Service Unavailable all of a sudden.
I can replicate this when I log in under his account.
It’s the only vendor that seems affected by this but I haven’t a clue what suddenly caused this or how to correct it.

2

Upon checking the source of the page;
SmartyException

Message
Unable to load template ‘tygh:common/icon_deprecated.tpl’

Error at
app/lib/vendor/smarty/smarty/libs/sysplugins/smarty_internal_template.php, line: 196

Backtrace
File:app/lib/vendor/smarty/smarty/libs/sysplugins/smarty_internal_templatebase.php
Line:238
Function:render

I’m a bit concerned. I created another vendor account and experienced the same issue. Ever since a developer made some “changes,” to fix issues with their addon, new vendors can no longer sign up properly—they’re only able to access the backend.

I really like this platform, but after all these years of using it, it feels like every time one issue gets “fixed,” several new ones inevitably pop up. It’s just frustrating.

3

At first try to create the following file

/design/backend/templates/common/icon_deprecated.tpl

{if $class}{strip}<span 
        class="cs-icon {$class}" {""}
        {if $id}
            id="{$id}" {""}
        {/if}
        {if $title}
            title="{$title}" {""}
        {/if}
        {if fn_is_rtl_language()}
            dir="rtl" {""}
        {/if}
        {if $data}
            {foreach $data as $data_name => $data_value}
                {if $data_value}
                    {$data_name}="{$data_value}" {""}
                {/if}
            {/foreach}
        {/if}
    >{if $icon_text}{$icon_text nofilter}{/if}</span>{/strip}{/if}

Then clear cache and check

4

I may try that. However, I would like.to understand why or what would have caused this all of a sudden?

5

you look at error.log file to see if there is any error

6

Try replacing this code:

     {if $image_data.image_path}
         <img {$image_attributes|render_tag_attrs nofilter} />
     {else}
        <div class="no-image {$no_image_css_class}" style="width: {$image_width|default:$image_height}px; height: {$image_height|default:$image_width}px;">{include_ext file="common/icon_deprecated.tpl" class="glyph-image" title=__("no_image")}</div>
     {/if}
     {if $show_detailed_link && ($image || $href)}</a>{/if}

with this one:

     {if $image_data.image_path}
         <img {$image_attributes|render_tag_attrs nofilter} />
     {else}
        <div class="no-image {$no_image_css_class}" style="width: {$image_width|default:$image_height}px; height: {$image_height|default:$image_width}px;">{include_ext file="backend:common/icon_deprecated.tpl" class="glyph-image" title=__("no_image")}</div>
     {/if}
     {if $show_detailed_link && ($image || $href)}</a>{/if}

in the design/backend/templates/common/image.tpl file.

We have an internal bug report for this error. Most likely your case is the same as the one we already have.

7

Could you possibly tell me what line I should find this on?

8

This should be the 29th line.