Vendor Application form

General
1

Hi,

On my multi-vendor store, when a new vendor application is submitted, I would like the vendor/requester to receive an email notification about the application being received. However, no email gets received on the vendor/person submitting application side. However, the vendor does get notified if the application gets approved/rejected or updated. I’ve got the notification below checked but they still don’t receive any emails:

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Also, is there a way to modify the default message on the pop up box when the requester submits a vendor application form:

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Thanks,

J

2

Below is another screenshot showing the email template being activated:

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3

Hi!

Please make sure, that the New vendor account application notification is enabled on the Vendor notifications tab of the notifications manage page.

You can change it by editing the text_send_an_email_access_information language variable.

4

Hi, thanks for the reply and advice. For the New vendor account application notification, this has already been enabled as shown in my first screenshot. It’s strange because the vendors recieve the other notifications without any issues.

Regards,

J

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5

Are you using SMTP or phpmailer to send emails?

You can try switching to SMTP and checking the Sent messages folder. If the email was indeed sent, you will see it there, so the next step is to find out why it is not reaching the recipient.

Otherwise there could be some other settings that are involved in this issue. Unfortunately I don’t know of any other ways but to debug the issue.

6

Hi,

Thanks for helping and for the information. I have tested/troubleshooted and found that, when I use the Header snippet via {{ snippet(“header”) }}, the test email will not send, even though the preview feature still displays. When I remove the snippet and keep the rest of the templatee, the test email sends fine.

The template currently is

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and the recipient receives this via the test email:

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.

I would still like to add the header in if there is a way to fix this.

I want to also know where does the text of “thank you for registering as a seller at…” come from and how I can edit this?

I can try smtp but not sure if this will change the above issue and my email account on my tenant has also got mfa/2fa configured.

My technical level is ok but definitely not advanced so thank you for your patience.

Regards,

J

7

Were there any changes made to the default Header snippet?

The notification can be changed in the New vendor account application template at the Settings > Notifications > Vendor notifications > New vendor account application page. The text used in this template is part of the thank_you_for_registering_as_a_seller language variable.

8

Thanks for the info about the notification. The default header snippet was not changed. The strange thing is, everything seems to display when I click on preview within the email template including the header snippet showing correctly. But the test email doesn’t send

1 Like
9

Try removing logo from the Header snippet:

<img src="{{logos.mail.image.image_path}}" alt="{{ company_data.company_name }}" width="{{logos.mail.image.image_x}}" height="{{logos.mail.image.image_y}}" style="width: auto; max-width: 300px; max-height: 150px;" />
10

Hi, I have tested by removing the default text/snippet in the subject section and I’ve just put normal text in. The email notification now works. I will also test what you have suggested

1 Like