We're in the middle of trying to upgrade our cart from 2.0.10 to the latest version and it's taking forever running through all of the issues. We've been in contact with CS-CART and they are able to help, but the 24 hour delay between every ticket is killing us. Especially when there needs to be a conversation. If you miss one thing in the ticket or there is a misunderstanding, it's another 24 hours.
While I've seen the reviews of some of the top developers, they all seem to be based overseas and as a result I assume will have the same delays. I am in Canada and need to find someone who is VERY good at what they do, knows CS-CART better than the back of their hand and is available in North American hours or at least works early/late so we can have at least 3-4 hour of overlap in our days. Someone that I can chat with at a minimum via Skype.
Does such a unicorn exist? I am starting to get really worried about this project as we have a very hard deadline and we're wasting so much time with this back and forth.