I had just started the upgrade from 4.3.3 to 4.3.3S1 when I realized I did not have my license, so I went to my help desk account to retrieve it. When I got back to the upgrade page the upgrade had completely stopped so I clicked the upgrade button again and immediately got this error message:
Validation issue
Validator "Restore" returned fail status
Unable to prepare restore.php file. File "var/upgrade/restore.php" was locally modified/renamed/removed.
Restore the original restore.php file before the upgrade.
I logged out and replaced the file from my downloaded backup copy of the site and still get the error.
What do I do to eliminate the error and complete the upgrade? Is there some edit I can make to restore.php file?
I never got to the point of entering ftp user name and license key. Shouldn't I just be able to restart the process or will I have to restore my backup and begin again? I should mention that the site seems to be working fine so hopefully an incomplete upgrade was not performed.
Thanks for any help.
Tom
I had just started the upgrade from 4.3.3 to 4.3.3S1 when I realized I did not have my license, so I went to my help desk account to retrieve it. When I got back to the upgrade page the upgrade had completely stopped so I clicked the upgrade button again and immediately got this error message:
Validation issue
Validator "Restore" returned fail status
Unable to prepare restore.php file. File "var/upgrade/restore.php" was locally modified/renamed/removed.
Restore the original restore.php file before the upgrade.
I logged out and replaced the file from my downloaded backup copy of the site and still get the error.
What do I do to eliminate the error and complete the upgrade? Is there some edit I can make to restore.php file?
I never got to the point of entering ftp user name and license key. Shouldn't I just be able to restart the process or will I have to restore my backup and begin again? I should mention that the site seems to be working fine so hopefully an incomplete upgrade was not performed.
Thanks for any help.
Tom
The problem requires examination on your server. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record link on the Access information page of your Help Desk account so that we could examine the issue.
The problem requires examination on your server. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record link on the Access information page of your Help Desk account so that we could examine the issue.
Thanks for reply. I did contact support. Timur solved the problem and updated us to 4.3.4.
Thanks. Glad to see the problem was not unique to us.
Thanks for reply. I did contact support. Timur solved the problem and updated us to 4.3.4.
We're pleased to help you!