Unable To Read Source

Store Builder Questions
1

Hi everyone,



My website suddenly can’t open any pages from yesterday. Checked with my host and was told the error is “[color=#3C3E43][07-May-2014 19:43:29 Europe/Moscow] PHP Warning: Smarty error: unable to read resource: “exception.tpl” in /home/public_html/lib/smarty/Smarty.class.php on line 1095”.[/color]



[color=#3C3E43]I haven’t made any changes recently. Why I have this error?[/color]



[color=#3C3E43]Thanks very much in advance![/color]





Abanana

2

Maybe this file is accidentally deleted.

3

Thanks cscartrocks for your quick reply.



How can I check whether it's actually accidentally deleted? What's the location of the file “exception.tpl”?

4

What is your cs-cart version?

5

It's Ultimate 3.0.2. Thanks

6

/skins/your_skin/basic/admin/views/product_options/exceptions.tpl

7

Hi, I bought some support credit and raised the matter with CS cart technical support team, but nobody get back to me. I tried to upload all the original “exception.tpl”, still not show any pages.



Could anybody here is able to help? My website is down for nearly a week now, and I so desperate to get it back to work again.



Thanks a million!

8

Try clearing the cache.

9

Note that the correct paths are:



Ultimate:

/stores/[STORE_ID]/skins/[YOUR_THEME]/customer/exception.tpl

/skins/baseic/admin/exception.tpl



Professional:

[color=#282828][font=arial, verdana, tahoma, sans-serif]/skins/[/font][/color][YOUR_THEME]/[color=#282828][font=arial, verdana, tahoma, sans-serif]customer/exception.tpl [/font][/color]

/skins/baseic/admin/exception.tpl



Check these files at first and clear the cache.