Unable To Read Source

Hi everyone,

My website suddenly can’t open any pages from yesterday. Checked with my host and was told the error is “[color=#3C3E43][07-May-2014 19:43:29 Europe/Moscow] PHP Warning: Smarty error: unable to read resource: “exception.tpl” in /home/public_html/lib/smarty/Smarty.class.php on line 1095”.[/color]

[color=#3C3E43]I haven’t made any changes recently. Why I have this error?[/color]

[color=#3C3E43]Thanks very much in advance![/color]


Maybe this file is accidentally deleted.

Thanks cscartrocks for your quick reply.

How can I check whether it's actually accidentally deleted? What's the location of the file “exception.tpl”?

What is your cs-cart version?

It's Ultimate 3.0.2. Thanks


Hi, I bought some support credit and raised the matter with CS cart technical support team, but nobody get back to me. I tried to upload all the original “exception.tpl”, still not show any pages.

Could anybody here is able to help? My website is down for nearly a week now, and I so desperate to get it back to work again.

Thanks a million!

Try clearing the cache.

Note that the correct paths are:





[color=#282828][font=arial, verdana, tahoma, sans-serif]/skins/[/font][/color][YOUR_THEME]/[color=#282828][font=arial, verdana, tahoma, sans-serif]customer/exception.tpl [/font][/color]


Check these files at first and clear the cache.