Tracking number in shipment information

[chrismila]

When a customer signs in to the account.

Go to orders.
There is General information and shipment information.

How do we provide the tracking number in the shipment information field?

Now there is only the chosen shipment.

Anyone?
thanks in advance

[thetool]

You enter the tracking on the order details page. Selecting a carrier will add a link for the tracking. Alternatively you can select “Create detailed shipment”.

[chrismila]

Hi thetool,

We use “Create detailed shipment”.

Works only when put the tracking number in the “Comments area” otherwise the tracking number is not shown.

[thetool]

It should work with either of them.

[chrismila]

Hi thetool,

sorry, not working here.