Testimonials ...How do they work?

General General Questions
1

In my last cart i could get it to send a email which went out 5 days after the item was marked as shipped, which would ask them to click a link which would goto a form where they could leave a testimonial about their experience. good or bad.



How does it work on cs cart? How do you get people to leave a testimonials?



Will cs cart automatically do this or do i send a email out to get the customer to come back to the store and leave feed back on products/ shop functionality?



What do you guys/women do?

2

[quote name=‘mrfoameruk’]In my last cart i could get it to send a email which went out 5 days after the item was marked as shipped, which would ask them to click a link which would goto a form where they could leave a testimonial about their experience. good or bad.



How does it work on cs cart? How do you get people to leave a testimonials?



Will cs cart automatically do this or do i send a email out to get the customer to come back to the store and leave feed back on products/ shop functionality?



What do you guys/women do?[/QUOTE]



the way i do is i let the customer decide since i first went to cs cart back in 2007 from cubecart i had testimonials on the site and within that time frame there has only been 3 pages of them leave testimonials well most folks dont leave them but it does help when people read about the business



so i just leave it up to the customer in my completed order invoice email that sends out i have it on there if they wish to leave a testimonial feel free too this way the customer themselves make the final decision

3

Thanks for your input and will try. Seems like no one else uses testimonials, looking at the responses or lack of them.

4

I would like to hear how some may be a little more pro-active through the use of follow-up emails.

5

This is a very good idea & there was a suggestion made in the UserVoice section regards to this. Everyone interested should vote on this feature. :wink:



Here is the link:



[url]http://cscart.uservoice.com/forums/40782-general/suggestions/500261-improve-user-generated-content-via?ref=title[/url]