In my last cart i could get it to send a email which went out 5 days after the item was marked as shipped, which would ask them to click a link which would goto a form where they could leave a testimonial about their experience. good or bad.
How does it work on cs cart? How do you get people to leave a testimonials?
Will cs cart automatically do this or do i send a email out to get the customer to come back to the store and leave feed back on products/ shop functionality?
What do you guys/women do?
[quote name=‘mrfoameruk’]In my last cart i could get it to send a email which went out 5 days after the item was marked as shipped, which would ask them to click a link which would goto a form where they could leave a testimonial about their experience. good or bad.
How does it work on cs cart? How do you get people to leave a testimonials?
Will cs cart automatically do this or do i send a email out to get the customer to come back to the store and leave feed back on products/ shop functionality?
What do you guys/women do?[/QUOTE]
the way i do is i let the customer decide since i first went to cs cart back in 2007 from cubecart i had testimonials on the site and within that time frame there has only been 3 pages of them leave testimonials well most folks dont leave them but it does help when people read about the business
so i just leave it up to the customer in my completed order invoice email that sends out i have it on there if they wish to leave a testimonial feel free too this way the customer themselves make the final decision
Thanks for your input and will try. Seems like no one else uses testimonials, looking at the responses or lack of them.
I would like to hear how some may be a little more pro-active through the use of follow-up emails.
This is a very good idea & there was a suggestion made in the UserVoice section regards to this. Everyone interested should vote on this feature.
Here is the link:
[url]http://cscart.uservoice.com/forums/40782-general/suggestions/500261-improve-user-generated-content-via?ref=title[/url]