When a customer clicks add to cart they get blocked by Sucuri firewall saying that they are a bot trying a brute force attack. I ended up just hiding the add to cart button to keep people from clicking on it and thinking the site is completely messed up.
We got a phone call today about someone not being able to add an item to their cart and it did the same thing on our shop computer network until I whitelisted it in my webhosts client login where I could see my Sucuri IP’s that are blocked or whitelisted. I can’t do anything else but block or unblock IP’s
I sent an email to Sucuri, spent hours on chat with my web hosting company and did some searching around and haven’t found a solution.
Here is what happens when the customer clicks add to cart.
Website Firewall
Back to sucuri.net
Access Denied - Sucuri Website Firewall
If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue.
Block details:
Your IP: xx.xx.xx.xx
URL: .com/index.php
Your Browser: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:129.0) Gecko/20100101 Firefox/129.0
Block ID: BBOT65
Block reason: Brute force bot was blocked.
Time: 2024-08-13 15:02:17
Server ID: 20005
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