Store Url Not Resolving In Chrome And Firefox

Front end of my website is in WordPress. SHOP is on CS-Cart. URL to store does not resolve and just hangs since last Thursday in Chrome and Firefox. Works fine in IE. Cleared cache, cookies, browsing history and still does not work in Chrome and Firefox. Customers reporting problems getting to the store so it's not just me. [url=“http://earthslivingclay.com/shop”]http://earthslivingclay.com/shop[/url]

No idea why all of a sudden it's not working.

Thoughts appreciated.

Hello,



If you can provide us with the temporary FTP access to your store (PM), we can examin the issue asap.



Sincerely yours,

CS-Market.

[quote name='Jmamelia' timestamp='1427085520' post='208672']

Front end of my website is in WordPress. SHOP is on CS-Cart. URL to store does not resolve and just hangs since last Thursday in Chrome and Firefox. Works fine in IE. Cleared cache, cookies, browsing history and still does not work in Chrome and Firefox. Customers reporting problems getting to the store so it's not just me. [url=“http://earthslivingclay.com/shop”]http://earthslivingclay.com/shop[/url]

No idea why all of a sudden it's not working.

Thoughts appreciated.

[/quote]



I see redirect loop on your website. Something wrong with the SSL certificate. At first, try to disable HTTPS and 3rd party modules which were installed recently

it is an issue of SSL certificate configuration, please ask your server admin to check it.

Thank you for the replies.

I disabled the SSL certificate in CS-Cart admin panel but still not resolving.

The WordPress site (front end) is now showing https and grey triangle warning in Firefox. It is also pulling up an old version of the site.Hosting company (server admin) has no idea what's going on.

It is required to check the issue directly on your server. Feel free to contact us if you are interested

[quote name='Jmamelia' timestamp='1427085520' post='208672']

Front end of my website is in WordPress. SHOP is on CS-Cart. URL to store does not resolve and just hangs since last Thursday in Chrome and Firefox. Works fine in IE. Cleared cache, cookies, browsing history and still does not work in Chrome and Firefox. Customers reporting problems getting to the store so it's not just me. [url=“http://earthslivingclay.com/shop”]http://earthslivingclay.com/shop[/url]

No idea why all of a sudden it's not working.

Thoughts appreciated.

[/quote]



Dear Jmamelia,



We have find out the reason and fix the issue on your store.



Sincerely yours,

CS-Market.

[quote name='CS-Market' timestamp='1427194879' post='208862']

We have find out the reason and fix the issue on your store.

[/quote]



What was the reason?