Searchanise not working

Hi there,

Just activated searchanise.

In the addon settings panel, if i click “instant search widget” and use the preview search box, i get the results showing.

Then i click on menu item “preview search” and type the same word, and get nothing.

Also on the front end (customer site) i don't get anything either. Am i meant to do something else to activate it on the front?

Thanks heaps


Hello Jason,

Thank you for your message.

Unfortunately, I cannot tell you what exactly causes this issue. The problem requires the examination on your server. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record link on the Access information page of your Help Desk account so that we could examine the issue.

Thank you.

Pavel Zyukin

CS-Cart Support team