Sales retour and reimboursement

when a client wants to cancel an order. How can the vendor arrange the reimbursement of the amount to the client, when he received the product back?


Check the RMA add-on.

Hi, thanks,
how can the vendor set up the refund ?
In the actual case, the client ordered as guest and sent an email to the vendor to return the item. Now he sent it back. How can the vendor initiate the refund?

Hi, normally there can be requested a refund from the administration panel using the Request a replacement or refund option on the order detail page.
But this option is not shown. Why does this not appear?