Hi,
when a client wants to cancel an order. How can the vendor arrange the reimbursement of the amount to the client, when he received the product back?
Hi, thanks,
how can the vendor set up the refund ?
In the actual case, the client ordered as guest and sent an email to the vendor to return the item. Now he sent it back. How can the vendor initiate the refund?
Hi, normally there can be requested a refund from the administration panel using the Request a replacement or refund option on the order detail page.
But this option is not shown. Why does this not appear?
Please ensure that the product is allowed for return, that the order in which it was purchased was placed no later than the period specified in Return period and that the order is in the status that has the Allow return registration checkbox checked.