RMA via paypal commerce - shipping costs

Multi-Vendor Questions
1

Hi,

I set up PayPal Commerce - running in my Testsystem.

Everything works quite perfect except one problem: I need to trigger a return and paying back product price AND shipping cost - RMA of CS-Cart triggers only the refund of the product costs. They will built it in a future version but can’t wait that long.

Basically I need those cases:

A Buyer returns whole order: Refund with shipping costs

B Buyer returns only part of one order: Refund without shipping costs

I dond’t See it totally difficult. Basically I see two options to program it:

  1. Checkbox for every RMA request: with/without shipping cost

  2. Rules: Total return of a order: refund with shipping costs; part return of an order: refund without shipping costs

Did anyone already solve this so I don’t have to start from scratch?

Best,

Bernhard

2

Hi @iinu,
did you ever solve this?
Best regards
Daniel

3

No but I had cart-power developed an add-on to solve this. Decided to stay with mangopay so far but you could ask them about it. best Bernhard

4

Thanks for sharing your experience. The issue with RMA only refunding product costs and not shipping is quite challenging. It’s great to hear that you had a custom add-on developed by cart-power. I was wondering if you could share more details about the add-on and how it works for your specific needs? Also, any insights on why you chose to stick with Mangopay would be greatly appreciated.