Return period - when does it start counting?

I think this is a rather simple question but I can't seem to find the answer

When does the RMA add-on start counting? Is from the moment the order was made? or when an order is set to processing or complete?

thank you


Hello buging,

Thank you for your request.

If you go to Orders > Order Statuses in your CS-Cart admin panel and click on the Edit link of some order status, you will see the Allow return registration check box. So if an order status is changed to the status which has this check box selected, then the period counting is started.

Thank you.

Pavel Zyukin

CS-Cart Support team

very helpful. thank you

You are welcome.

Pavel Zyukin

CS-Cart Support team