The product page broke right after I uploaded some photos.
The jpg files are less than 500kb each but I cannot display the public side of the website with the “service unavailable” notice. This is all I see for the product page on the admin side.
I tried repairing the database through myphpadmin but did nothing. I tried to switch the theme but it goes to the ‘service unavailable’ when trying to edit the content.
All other pages seem to be working fine otherwise.
Check page source code to see details of the error
Hi!
I’m sure it’s due to the large image, the thumbnail of which your server is unable to generate due to server limits. Please contact your hosting support / server administrators and ask them to try increasing the memory_limit directive.
The other way is to find the last image you’ve uploaded in the images/detailed folder of your installation with the large size and delete it.
I also recommend you to read this article about the optimal image size for your store:
https://docs.cs-cart.com/latest/user_guide/look_and_feel/logos_banners_images/images_for_store.html
Thank you! While I ended up restoring a good copy from the night before, it wasn’t a big deal as I only updated one product. However, I vaguely remembered something like this with the older version of CS-Cart when the image was too big.
I must have uploaded the original JPG accidentally as all my images are no larger than 1280x1280 and less than 1MB in file size.
In this case, it’s best to check the server’s error logs, as they may tell you exactly what went wrong.
