Product Blocks Contents In Apple Devices Are Empty

Multi-Vendor Questions
1

Hello,

I faced a killing issue this morning.

I noticed my product blocks in my home page wont show up and all are empty only in apple devices both Macintosh and ios.

I have only my banners on my home page and i have checked it in safari and chrome in many apple smart phones and MacBooks. All are the same.

Please someone help me.

Here is my store address:

https://goo.gl/iHfrLG

I've used the shorten form of my url just for hiding my address from search engines.

Thank you in advanced.

diako

2

Hello again,

my problem hasn't been solved yet. actually i don't have any idea that what is the cause of the problem.

any help and idea would be appreciated.

diako

3

I see javascript error in the developer console of the browser. Try to temporary disable 3rd party addons one by one and check the result

4

Today your website is unavailable. Check it, please.

5

Today your website is unavailable. Check it, please.

I checked it and didn't see any problem. maybe that have been a temporary problem.

6

I see javascript error in the developer console of the browser. Try to temporary disable 3rd party addons one by one and check the result

I think its better to follow your solution on a Macbook.

I will leave the result report shortly.

Thank you for your advise.

7

i got new strange errors around 2 hrs ago. it repeated 5 times in 2 minutes.

here is details:

error: Unknown column 'descr1.search_words' in 'where clause' (1054)
query: SELECT cscart_product_filters.filter_id, cscart_product_features_values.variant_id FROM cscart_product_features_values LEFT JOIN cscart_products as products ON products.product_id = cscart_product_features_values.product_id LEFT JOIN cscart_product_filters ON cscart_product_filters.feature_id = cscart_product_features_values.feature_id LEFT JOIN cscart_product_features ON cscart_product_features.feature_id = cscart_product_features_values.feature_id LEFT JOIN cscart_companies AS companies ON companies.company_id = products.company_id INNER JOIN cscart_products_categories as products_categories ON products_categories.product_id = products.product_id INNER JOIN cscart_categories ON cscart_categories.category_id = products_categories.category_id AND (cscart_categories.usergroup_ids = '' OR FIND_IN_SET(0, cscart_categories.usergroup_ids) OR FIND_IN_SET(1, cscart_categories.usergroup_ids)) AND cscart_categories.status IN ('A', 'H') WHERE cscart_product_filters.filter_id IN (26, 8) AND cscart_product_features_values.feature_id IN (18) AND cscart_product_features_values.lang_code = 'fa' AND companies.vendor_in_vacation = 'N' AND companies.company_id NOT IN (SELECT company_id FROM cscart_sd_vacation_mode_for_vendors WHERE start_period <= 1528900827 AND 1528900827 < end_period) AND (((descr1.search_words LIKE '%0%'))) AND companies.status = 'A' AND (products.usergroup_ids = '' OR FIND_IN_SET(0, products.usergroup_ids) OR FIND_IN_SET(1, products.usergroup_ids)) AND products.status IN ('A') AND products.approved = 'Y' AND companies.company_id IN (22, 23, 25, 26, 27, 19, 21) AND cscart_product_features.feature_type IN ('S', 'M', 'E') GROUP BY cscart_product_features_values.variant_id
Backtrace››
index.php (fn_dispatch): 25
app/functions/fn.control.php (fetch): 618
app/Tygh/SmartyEngine/Core.php (fetch): 76
app/lib/vendor/smarty/smarty/libs/sysplugins/smarty_internal_templatebase.php (content_5b1fba074566d8_22039519): 188
var/cache/templates/abt__unitheme/983eb39b02c43c895c597684028d6137e137ef40.tygh.index.tpl.php (smarty_function_render_location): 150
app/functions/smarty_plugins/function.render_location.php (render): 48
app/Tygh/BlockManager/RenderManager.php (_renderContainer): 155
app/Tygh/BlockManager/RenderManager.php (renderGrids): 191
app/Tygh/BlockManager/RenderManager.php (renderGrid): 221
app/Tygh/BlockManager/RenderManager.php (renderBlocks): 346
app/Tygh/BlockManager/RenderManager.php (renderBlock): 384
app/Tygh/BlockManager/RenderManager.php (renderBlockContent): 440
app/Tygh/BlockManager/RenderManager.php (getValue): 593
app/Tygh/BlockManager/RenderManager.php (getItems): 723
app/Tygh/BlockManager/Block.php (call_user_func): 809
app/functions/fn.catalog.php (fn_get_filters_products_count): 10178
app/functions/fn.catalog.php (db_get_hash_single_array): 10628
app/functions/fn.database.php (getSingleHash): 107
app/Tygh/Database/Connection.php (call_user_func_array): 376
app/Tygh/Database/Connection.php (query): 488
8

i got new strange errors around 2 hrs ago. it repeated 5 times in 2 minutes.

Do you have any addons related with search? Try to temporary disable them. For some reason one table is not included into request