Problem with Active Vendors showing 404 Error

Multi-Vendor
1

Hello,

We have a problem and we do not understand why it happens and how to solve it.

Suddenly, We have some Active Vendors, in the bak offfice that do not appear in the front office of the web.

In the back office everything is ok.

They are all Active, in the Free Vendor Plan.

But, When you search for them, the web finds them as vendors, but when you click to go to its page a message of 404 Error appears when you go to the page.
Examples of Vendors with this problem:

  • Pura Brasa:
  • Carrefour:
  • Sara Lee:

Example of search:
URL: https://dismacromarket.com/index.php?dispatch=companies.view&company_id=13567
The question is:

  • ¿Why does it happen?
  • ¿How can we solve it?

Many thanks

Adrian

2

Hi!

It would be difficult to assume what is preventing these vendors from being listed on the storefront without having access to your installation. Could you please check if there are no limitations on specific vendors in the settings of the storefront where you are checking these vendors. Like this:

image
image1919×964 45.5 KB

3

Did you ensure the vendor(s) have an admin?

I had this very thing happen to me as well, and turned out an admin needed to be assigned for the vendor.

1 Like
4

Hello!
Many thanks for the feed back.
We do have not limitations to the vendors.

We have double checked the configurations of this Vendors and apparently there is no difference with other Vendors.

Thanks

Adrian

1 Like
5

hello, Yes thanks for the response, they have and admin.

6

In this case, I can only recommend that you contact us via Help Desk regarding this issue. Please make sure that you have an active Customer Care subscription, otherwise we won’t be able to help you.

1 Like