...I am not sure if this is a new issue or something I never noticed before, but our customers are getting confused.
They place an order using different billing and shipping addresses, and everything works fine in CSCart. They then get directed to PayPal's site as intended, enter in their payment info, but at the last step before submitting, the shipping address displayed is NOT what they entered into CSCart. So, the customer wonders, "I already entered in where I want it sent to, why is there now a different shipping address?" (likely their preferred PayPal address) So, they then either have to re-enter it or quit and call us wondering what's going on. Annoying, and only seemed to begin happening in the last few months.
So, a ) is this something new that I never noticed before, b ) is this an add-on issue, c ) is this a CSCart issue, or d ) is this a PayPal issue?
Thanks for any thoughts!