Orders Missing From Paypal Payments

v4.1.5



Paypal is sending me confirmation of orders and order numbers, but I can't find the order in my admin section. I know sometimes they get marked “incomplete”, but they are not listed under “incomplete orders”.



Where are they hiding?



Nathan

According to my logs,


[quote]Orders (create)

Order: # 20284[/quote]

Try in ORDERS on the right side - click on wheel and show incomple orders. Shows orders different from left side menu

[quote name='zeero6' timestamp='1402940532' post='185851']

Try in ORDERS on the right side - click on wheel and show incomple orders. Shows orders different from left side menu

[/quote]



Nope, the orders can't be found anywhere. Even when I put #20284 in the search box, it comes up with nothing. Looking at the Users history, it is blank in regards to the order.

In past was a bug when customer places two orders in short time (few minutes) second order over writes, deletes previous order.

[quote name='nathand' timestamp='1402934472' post='185843']

v4.1.5



Paypal is sending me confirmation of orders and order numbers, but I can't find the order in my admin section. I know sometimes they get marked “incomplete”, but they are not listed under “incomplete orders”.



Where are they hiding?



Nathan

[/quote]



Try to open any order details page and replace the value of the order_id parameter in the address bar of your browser with [color=#282828][font=arial, verdana, tahoma, sans-serif]20284. In this case you will be able at least check if this order is stored in the database and view the response from PayPal.[/font][/color]

[quote name='Darius' timestamp='1402988789' post='185875']

In past was a bug when customer places two orders in short time (few minutes) second order over writes, deletes previous order.

[/quote]



Thats not happening here.

[quote name='eComLabs' timestamp='1402991324' post='185880']

Try to open any order details page and replace the value of the order_id parameter in the address bar of your browser with [color=#282828][font=arial, verdana, tahoma, sans-serif]20284. In this case you will be able at least check if this order is stored in the database and view the response from PayPal.[/font][/color]

[/quote]



Interestingly enough, when I manually entered the invoice ID in the address bar, it showed up. The status WAS “incomplete” and I was able to change it to “processed”.



So why wasn't it showing up in the incomplete invoice list? Is this a cache issue?

Sometimes even successfully paid orders not only via paypal are “incomplete” for unknown reason.


[quote name='nathand' timestamp='1403126941' post='186026']

Interestingly enough, when I manually entered the invoice ID in the address bar, it showed up. The status WAS “incomplete” and I was able to change it to “processed”.



So why wasn't it showing up in the incomplete invoice list? Is this a cache issue?

[/quote]

[quote name='nathand' timestamp='1403126941' post='186026']

Interestingly enough, when I manually entered the invoice ID in the address bar, it showed up. The status WAS “incomplete” and I was able to change it to “processed”.



So why wasn't it showing up in the incomplete invoice list? Is this a cache issue?

[/quote]



I am not sure about a reason of this issue. Detailed examination is required. May be this order was on the second page of the incomplete orders list?

I don't have any invoices in the Incomplete section. I try to keep it clean.




[quote name='eComLabs' timestamp='1403161479' post='186050']

I am not sure about a reason of this issue. Detailed examination is required. May be this order was on the second page of the incomplete orders list?

[/quote]

Same is happening to us. Cs Cart 4.0.3 and Paypal. I can see the missing order in phpMyAdmin, and like eComlabs says, I type the id in the address bar and can see it in Admin of CS Cart. But if I search on order id or look for “incomplete” orders, it doesnt show at all.

Please see: http://forum.cs-cart.com/tracker/issue-4564-second-paypal-purchase-causes-incomplete-order-and-complete-disappearance-of-the-first-order/



Hmm, I was hoping it would be gone in the new version but it doesn't look like it. Maybe someone has the time to look into this with cs-cart and fix it?

Yea, as I said earlier two orders in a role from same person somehow erases prior placed order.

[quote name='Scott_C' timestamp='1404350131' post='186866']

Same is happening to us. Cs Cart 4.0.3 and Paypal. I can see the missing order in phpMyAdmin, and like eComlabs says, I type the id in the address bar and can see it in Admin of CS Cart. But if I search on order id or look for “incomplete” orders, it doesnt show at all.

[/quote]

Likewise this is proving troublesome, any Ideas CSCart team?