The cscart mobile app order some products and proceeds to checkout on mobile app and API.
Payment methods used :
Stripe credit cart
Stripe Checkout
when try to order from mobile/api and order placed successfully.
The order found on admin panel but order status is incomplete for stripe checkout and status open for stripe credit card.
The payment provider (stripe) dashboard unable to find any order or payment transaction .
The payment transaction record not created at all.
What are possible issue with scenario and if someone already faced this issue.
please provide some solution
This require additional examination in your installation. Could you please contact us via Help Desk on this case? In the ticket, please mention that you came from the forum and ask to assign the ticket to Igor.
Hello,getting also problem,suddenly,I am at 4.17.1,is that some bug ? At Stripe admin I see webhook failed response,url index.php?dispatch=payment_notification.callback&payment=stripe_checkout Will upgrade fix it or is there other problem ?
Any updates on this? We are experiencing issues in regard to orders being created with no payment information or declined payment. We have also gotten Incomplete orders that are marked as “Open” in admin panel
@CS-Cart_team if this is indeed a bug can tag please be updated to confirmed and noting a lot of us use stripe can the diff file link be provided here once fixed please?