I need some help. I am running 2.2.1 PROFESSIONAL and I am having an issue. If a customer places and order and it fails, the system marks it as “credit card failed” which is correct. Except if they go back and update their card information and process it again and this time it goes through and is marked “processed”, any notes we left in admin are gone. Everything erases.
This is a problem because sometimes cards decline and we feel they may be fraud, so we leave notes in admin stating so. If the customer gets it to go through, I still need these old notes to stay.
Is this a settings issue?