Option Descriptions Aren't Displaying Properly

The option descriptions aren’t displaying properly on the live site (where you hover or click on the question mark next to an option title). It’s showing the html code and is not hyperlinking links. I noticed this since the recent update the other day.

Is anyone else noticing this on their sites? Anyone know how to fix it?

FYI, here's a response I received from support:

[quote]I am sorry to hear that you faced this issue. Unfortunately, it seems that the issue is caused by a bug in the current version of CS-Cart. Our engineers are working on it and I will contact you as soon as I get any result from them.

Please let me note that we now have official bug fixing time-frames. You can find the information about them in the article on our forum on the following page:


This bug relates to the Minor severity so the maximum waiting time is 45 days. We apologize for any possible inconvenience.

Thank you for your patience.[/quote]

They provided a temporary fix until it's fixed in a future update:

for responsive theme:


[color=#555555]1. Open the design/themes/responsive/css/styles.less file of your store installation.[/color]

[color=#555555]2. Replace the following part of code:[/color]

[color=#555555]display: none;[/color]
[color=#555555]max-width: 200px;[/color]
[color=#555555]z-index: 10000;[/color]
[color=#555555]margin-top: 12px;[/color]
[color=#555555]padding: 9px;[/color]
[color=#555555]background: rgba(0, 0, 0, 0.8);[/color]
[color=#555555]color: #fff;[/color]

[color=#555555]with this one:[/color]

[color=#555555]display: none;[/color]
[color=#555555]max-width: 200px;[/color]
[color=#555555]z-index: 10000;[/color]
[color=#555555]padding: 9px;[/color]
[color=#555555]background: rgba(0, 0, 0, 0.8);[/color]
[color=#555555]color: #fff;[/color]

[color=#555555]3. Add the following part of code:[/color]

[color=#555555].ty-tooltip-block {[/color]
[color=#555555]vertical-align: middle;[/color]

[color=#555555]after these lines:[/color]

[color=#555555].touch .ty-tooltip-block {[/color]
[color=#555555]display: none;[/color]

[color=#555555]4. Save the file.[/color]

[color=#555555]5. Open the design/themes/responsive/templates/common/popupbox.tpl file.[/color]

[color=#555555]6. Replace the following line:[/color]

[color=#555555]{if $show_brackets}({/if}{$link_text}{if $link_icon}{/if}{if $show_brackets}){/if}[/color]

[color=#555555]with this one:[/color]

[color=#555555]{if $show_brackets}({/if}{$link_text nofilter}{if $link_icon}{/if}{if $show_brackets}){/if}[/color]

[color=#555555]7. Save the file.[/color]

[color=#555555]8. Regenerate the store cache by renaming the var/cache directory of your store installation.[/color][/quote]

and for the basic theme:

It appears that the above changes have been implemented in the latest v4.3.4. however, since updating to v4.3.4 from v4.2.4, somewhere along the way, this is broken, and the tool-tip popup is not working as it should.

Ive tested custom css by temporarily removing it, but still having issue, no change.

Can be seen at example page:


Ive checked the html content to be valid.

Thought Id ask if others are having same issue with 4.3.4 before spending valuable time trying to fix it.

Bug Reported:


I encountered this last night and was just about to post it as a bug.

Note that this may not actually be a bug, but was caused by the mods described at:


Now fixed, thanks to helpdesk.