Oops, (Internal Server Error). Please Try Again.


Something strange happens with my website since a few days.

Sometimes (not all the time) when I click on a link (frontstore or backoffice) the target page does not appears. I obtain a white (empty) page and nothing happens.

In order to reach the target page, I must clic into the url address bar and click “enter”.

Then, the target page appears.

Also, when I am into my back office, I sometimes obtain the following message from cascart :

Oops, something went wrong (Internal Server Error). Please try again.

What happens ? Does it comes from cascara or from my server ?

As always, your help will be very helpful. Thanks in advance.


Dear Leo,

Sometimes this happens because of third party add-ons.

Have you installed any add-ons recently? If yes, try to disable them and check your website again.

Best regards, Alt-team.

Hello and many thanks for the answer.

I did not install third party addon.

But it's possible that this troubles have appeared since the last upgrade 4,0,2 to 4,[size=4]0,3…[/size]

[size=4]I don't know what to do…[/size]

Ask your server administrator to check error logs.

OK, I asked to my server admin.

We wrote the following lines into the index.php :


Now, we see that there's a trouble with the line 19

if (version_compare($php_value, '5.3.0') == -1) {

in the index.php file.

My php version is 5,3 but when I open info.php, this is what I see :

Also, in my .htaccess file, I can read this : [size=4]DirectoryIndex index.html index.php[/size]

SetEnv PHP_VER 5_3

Order Allow,Deny
Allow from all

so, now the situation is :

when I try to log to my website using 82 port (no cache), I can see : [size=4] [/size]



Sorry, service is temporarily unavailable.

When I try to log using normal url it seems to work fine, but I still face the trouble with white pages

Any ideas ?