Does anyone know how I can give the store owner more notification of incomplete orders? He is having problems because the orders that are “incomplete” are not easily visible. So, I would like to do one or all of the following:
Have store owner notified via email if the order is “incomplete” status
Have incomplete orders display in the initial dashboard (i.e. Under “Latest Orders”)
Have incomplete orders display in the list of orders (i.e. without having to explicitly click “Incompleted Orders” link)
I know that the orders show up under “incomplete orders” link, but the store owner often misses them for days, while the client is waiting for their product.
I did not see anything in the Admin area to do this, so I assume I must change the code and/or template. Any thoughts?
I came across this when the customers order was canceled by the cc processor. The order was created with a status of “incompleted” I did not know about it until the customer sent me an email wondering if the order went through or not. At least an email should go out to the admin/order department.
To have incomplete orders display in the list of orders
Open the “your_store/core/fn.cart.php”
FIND:
$params['include_incompleted'] = empty($params['include_incompleted']) ? false : $params['include_incompleted']; // default incomplited orders should not be displayed
REPLACE WITH:
$params['include_incompleted'] = empty($params['include_incompleted']) ? true : $params['include_incompleted']; // default incomplited orders should not be displayed
2) Open the “your_store/controllers/admin/orders.php”
Does anyone know how I can give the store owner more notification of incomplete orders? He is having problems because the orders that are "incomplete" are not easily visible. So, I would like to do one or all of the following:
1. Have store owner notified via email if the order is "incomplete" status
2. Have incomplete orders display in the initial dashboard (i.e. Under "Latest Orders")
3. Have incomplete orders display in the list of orders (i.e. without having to explicitly click "Incompleted Orders" link)
I know that the orders show up under "incomplete orders" link, but the store owner often misses them for days, while the client is waiting for their product.
I did not see anything in the Admin area to do this, so I assume I must change the code and/or template. Any thoughts?