Not taken to Step 2 in Checkout process

Store Builder Questions
1

During checkout either when I Register as a new customer, or Checkout As Guest, and fill in the necessary contact/user information, and click Next Step, I’m taken back to Step 1 instead of proceeding to Step 2.



On further investigation, when I try to Register, I see that I am successfully creating a new User account in the admin, but the auto-login and proceeding to Step 2 seems to be what’s failing.



I’m also having a problem with the Payment Method selection not changing the payment method fields. I assume these 2 things are both using javascript and/or ajax, so maybe the problem is connected?



Thanks for any help

2

Are you using single page checkout?

3

Thanks the reply,

Yes, I’m using the One Page Checkout. Have you seen issues with it?



It seems like these 2 problems come and go, but always together. Today it seems like the One Page Checkout and Payment Method selection are working great.



Thanks for asking the question, though, I now know I can turn off the One Page Checkout if the problems persist :slight_smile:

4

I had a similar problem and discovered that it was caused by the Magic Zoom Plus addon I had installed. They have updated the addon and the problem disappeared after I installed the latest version.

5

Thanks roginator, I appreciate the reply. My one page checkout still seems to have issues changing payment method between PayPal and Credit Card though… I’m hoping it’s a cache thing in my browser

6

strangely enough i have been having this problem with a few customers today too.not sure what the heck is going on what so ever.