Not notifying customer when new admin communication


I am looking for information about the “communication notification”. There is an option of enabling the communicatino or disabling it, but i have been unable to find a way to disable notifying the customer when i make a post. We would use this for what we call Admin Notes. These are internal communications between sales people, customer service, etc. that we do not want the customer to see.

I tried leaving the notify customer checkbox off but that doesn’t seem to help

Any and all assistance will be greatly appreciated.

Thank you