Norton Safeweb

I have subscribed to Norton Safeweb and submitted my site for review in mid June. Still no review. This is as bad as having a bad review because on Google my site comes up with a Grey"?" which tells viewers not to visit the site. I followed the steps they give for dispute but dispute seems only to mean if I dont agree with their results. But there are no results because there is no review. If anyone has a strategy to accomplish this I would appreciate it.