My customers keep calling me to complain that when they try to finalize their order, the get the following message: Sorry, it seems that we have no shipping options available for your location. Please check your shipping address and contact us if everything is okay. We'll see what we can do about it."
I have been trying to solve this problem for over 5 months, and I fear we have lost several customers who didn't call but just got frustrated and gave up.
First CS CART told me
"Most probably your problem was caused by a bug in the standard CS-Cart installation. Please make the following changes to the “fn.cart.php” file located in the “core” directory of your CS-Cart installation.
Please replace these code lines: fn_companies_apply_cart_shipping_rates($cart, $cart_products, $auth, $shipping_rates);
with these ones:
if (defined('ESTIMATION') | | $calculate_shipping != 'S' && $cart['shipping_required'] == true) { fn_companies_apply_cart_shipping_rates ($cart)
I had a CS-Cart Sr Guru do this for me. It didn't solve the problem.
Then they said that is was because when a customer asked for “Estimated Shipping” and they forgot to enter a zip and state, the error message would occur.
I was able to replicate the problem with test orders and did indeed get the error message under these circumstances.
Then they said “I have made necessary changes to the orders_management.php file located in the controllers/admin directory of you CS-Cart installation.”
I don't know what “necessary changes” they mean.
However, yesterday and today I received two more calls. I asked them if they requested Estimated Shipping and they both said they did not. AND when I tried to enter their order I got the same error message while trying to complete the order. Although I can override the message and complete the input of the order, it DOES NOT revert to the Shipping Method so that I can select the shipping method and payment.
So I have entered the orders anyway to get the customers their products and just taken the hit for the shipping.
It has been 5 months I have been trying to solve this problem. Is there ANYONE else out there who is having this problem. I have upgraded to the newest version and edition of the cart and still have this problem. PLEASE, can someone help me.
I have attached a copy of the order page so you can see the message.
Thanks, Diana
[quote name='pushpins' timestamp='1322689216' post='127040']
My customers keep calling me to complain that when they try to finalize their order, the get the following message: Sorry, it seems that we have no shipping options available for your location. Please check your shipping address and contact us if everything is okay. We'll see what we can do about it."
I have been trying to solve this problem for over 5 months, and I fear we have lost several customers who didn't call but just got frustrated and gave up.
First CS CART told me
"Most probably your problem was caused by a bug in the standard CS-Cart installation. Please make the following changes to the “fn.cart.php” file located in the “core” directory of your CS-Cart installation.
Please replace these code lines: fn_companies_apply_cart_shipping_rates($cart, $cart_products, $auth, $shipping_rates);
with these ones:
if (defined('ESTIMATION') | | $calculate_shipping != 'S' && $cart['shipping_required'] == true) { fn_companies_apply_cart_shipping_rates ($cart)
I had a CS-Cart Sr Guru do this for me. It didn't solve the problem.
Then they said that is was because when a customer asked for “Estimated Shipping” and they forgot to enter a zip and state, the error message would occur.
I was able to replicate the problem with test orders and did indeed get the error message under these circumstances.
Then they said “I have made necessary changes to the orders_management.php file located in the controllers/admin directory of you CS-Cart installation.”
I don't know what “necessary changes” they mean.
However, yesterday and today I received two more calls. I asked them if they requested Estimated Shipping and they both said they did not. AND when I tried to enter their order I got the same error message while trying to complete the order. Although I can override the message and complete the input of the order, it DOES NOT revert to the Shipping Method so that I can select the shipping method and payment.
So I have entered the orders anyway to get the customers their products and just taken the hit for the shipping.
It has been 5 months I have been trying to solve this problem. Is there ANYONE else out there who is having this problem. I have upgraded to the newest version and edition of the cart and still have this problem. PLEASE, can someone help me.
I have attached a copy of the order page so you can see the message.
Thanks, Diana
[/quote]
Having the same problem!
Thanks to Brandon at www.saltwatertogo.com and to Natalia at CS Cart the problem has been solved. The problem existed because we had a shipping method–USPS-- for packages under 13 oz which is the max weight for First Class. And we had a shipping method for UPS which was a minimum of 1lb. However, there was no shipping method for those packages that weighed 13+lbs up to 14+ lbs. We have added USPS Priority mail which I think will solve the problem. Thanks to both of them for all their time and effort. Diana