Hi,
I am ready to launch a client’s site but did a test order and didn’t get an email about the order (it does show in the orders in the admin panel)
When I edit the status’ there is no “notify orders dept”, only notify customer.
I am running the latest version. I have a personal; CS store and don’t have this problem.
Another note is that I have myself and 2 other people set as admins so we all get the emails.
Anyone?
[quote name=‘Tony Broussard’]Anyone?[/quote]
check order status’s for open and processed.
Specifically ‘notify order department’
That’s the thing, there’s nothing there other than “notify customer”
Under order statuses - Process - Edit
You dont see the same as this?
Nope.
I have a CS Cart for my personal store and everything shows up fine, but it doesn’t on my clients.
Weird.
I submitted a ticket on the problem with CS support but it may take a while to hear back. Hopefully someone can lead me in the right direction.