No Notification Emails For Customer-To-Vendor Communication!

Multi-Vendor Questions
1

Hi,

I have installed Customer-to-Vendor Communication add-on. It's working fine in Message center but the notification emails did not send to the vendor or the admin!

Any possible reason?

2

Because it not working with old email templates.

These emails will only be sent if you use the new email template editing mode.

http://docs.cs-cart.com/4.7.x/user_guide/users/message_center/index.html

3

I installed the add-on and it works great on the default templates that came with MV but when I use customized template that add-on disappears from the product and vendor page.

Is there special codes that I need to add on the design/themes/my template/templates/blocks/product_templates/default_template.tpl? Also, is there a way to add the code to a block?

Any help or advice you can give me will be grateful. I'm using upgraded MV 4.7.4