[size=4] I am not receiving any email notifications when a new order is placed on my site or when I receive a call request.[/size]
[size=4] I have tried searching on the forum, and made the following changes to the fn.cart.php file:[/size]
[size=4][font=arial,helvetica,sans-serif]In the //Notify Vendor section, [color=#000000]‘to’ => '[/color][color=#000000]company_orders_department[/color][color=#000000]’ - I have replaced the company_orders_department with the actual email address (e.g. xxx@yyy.com)[/color][/font][/size]
[font=arial, helvetica, sans-serif]In the //Notify Orders Department section, [color=#000000]‘to’ => '[/color][color=#000000]company_orders_department[/color][color=#000000]’ - I have replaced the company_orders_department with the actual email address (e.g. 'xxx@yyy.com[/color][/font]
[color=#000000][font=arial, helvetica, sans-serif]I have also changed the email setting from phpformmail to sendmail.[/font][/color]
[color=#000000][font=arial, helvetica, sans-serif] The customer receives the email properly that their order has been placed, and I do receive the status change email when I update it or make any changes. But not receiving any emails when the order is first placed. I’ve included the screengrabs for the 2 sections here to see if there is anything missing or different in the code. [/font][/color]
Notify Order Department
[color=#000000][font=arial, helvetica, sans-serif][/font][/color]
[color=#000000][font=arial, helvetica, sans-serif]Notify Vendor[/font][/color]
[color=#000000][font=arial, helvetica, sans-serif][/font][/color]
Not sure if the Call Request also falls in the same issue I am having, but I also do not get email notifications when I get a call request from a customer.
Please help me and let me know what I need to do to amend this issue?
Thank you.
Make sure that the Notify Orders Department is still enabled for the corresponding order statuses
[quote name='eComLabs' timestamp='1426842597' post='208505']
Make sure that the Notify Orders Department is still enabled for the corresponding order statuses
[/quote]
Ok, that has finally worked. Can't believe I never thought to check that. Just in case anyone else is facing this issue, here's what finally got it sorted.
- You need to select “All Stores” (which is the part I missed, so wasn't able to change anything)
- Then go to Administration > Statuses
- The Edit the 'Open' Status, and select Notify Orders Department.
If you don't select All Stores first, it won't allow you to select the Notify Orders Deparment. Which is where I always got hung up, and assumed it wasn't something we could change.
Thanks for your help.
What about for the “Call Request”? Where should I go to amend that setting so I receive an email notification when someone makes a call request. Please note, my “Call Request” came standard with my CS-Cart and wasn't purchased as an add-on. So the settings that seem to be shown on this forum isn't the same as what I have access to.
[quote name='daimion' timestamp='1426846701' post='208524']
What about for the “Call Request”? Where should I go to amend that setting so I receive an email notification when someone makes a call request. Please note, my “Call Request” came standard with my CS-Cart and wasn't purchased as an add-on. So the settings that seem to be shown on this forum isn't the same as what I have access to.
[/quote]
I have checked the code of this module and have not found any stings of code which allow to send e-mail notifications. Looks like this feature does not exist in the current add-on version