Hi, I have studied RMA and it works in very basic way on CS-Cart, but with Multi-Vendor I see a lag with communication. Customer fill RMA and then Admin can see it. He can decide what to do but:
- Administrator can not response to the RMA request - he can accept return etc. but he has no speech about more details of issue
- Administrator can not contact Vendor regarding the issue. Vendor doesn't see any problem regarding his items.
How you guys deal with that huge gap or you.. skip RMA?