Has anyone got instructions on setting up multi-tier affiliates?
I can get the basic affiliate set up but need two levels.
- Tier 1 - 15% commissions on sales, can sign up other affiliates and get 7% commissions from on sales by Tier 2 affiliates they sign up.
- Tier 2 - 15% commissions on sales; is under a Tier 1 affiliate
Is Tier 1 a multi-tier?
I set up two plans.
leave ‘Commission calculation based on product price:’ blank, set Payout Sales = 15%
Categories tab - Added a category
Multi-tier tab - Added Level 1 paying 7%
checked ‘Commission calculation based on product price:’, set Payout Sales = 15%
Categories tab - Added same category as Tier 1
A Tier 1 Affiliate sent a text link to a user to make a purchase. The user made the purchase and YES, the Tier 1 Affiliate got commission.
The Tier 1 Affiliate invited a third user to become affiliate. They joined and were approved as Tier 2 Affiliate. They sent a text link to make a purchase to third user. That user made a purchase. But only the Tier 1 Affiliate got commission.
How come the Tier 2 Affiliate did not earn commssion?
Thank you for your message.
You can find an example of the multi-tier affiliate plan and instructions on how to create it in our Knowledge base article:
If you still experience your issue, I suggest that you should contact us via Customer Help Desk so that our technical support engineer could assist you in this matter and resolve the issue. Unfortunately, it is difficult to tell what exactly causes the problem in your case without examining it in your CS-Cart admin panel.
CS-Cart Support team
Thanks I had looked at that page to try to understand. I'm confused as to the the setting for 'commission calculated on product price'.
My example is very close to the example.
My main affiliate should get paid 15% on a sale from a customer using the main affiliate's banner. The example says do not select this checkbox. Where do I enter the commission rate for the main level affiliate? Do I just leave the 'commission calculated on product price' blank and enter the 15% value in the Payout Sales field?
Next, my main level affiliate is to get 7% commission on sales from affiliates underneath them. I assume these second level affiliates are what you refer to as 'Level 1'? To do this do I just go to the Multi-tier tab and enter 7% for the Level 1?
The big question is regarding the second tier affiliate settings. They get 15% commission. I created a new plan for them. They do not have affiliates underneath them.
Do I check the box 'commission calculated on product price' or not?
Thank you for the reply.
It is not necessary to select Commission calculation based on the product price check box. In most cases it is enough to specify values in the fields located in the Commission rates sections. As regards rates for multi-tier affiliates, you can specify them in Multi tier affiliates. The rate in the Level 1 text input field means how much money you will receive for an affiliate which was invited by you personally and for the sales which were induced by him/her.
If you still experience difficulties with setting up your affiliate plan, I suggest that you should contact us via Customer Help Desk so that our technical support engineer could assist you in this matter. He/she will set up an affiliate plan for you according to your requirements in your CS-Cart admin panel so that you could use as an example.
CS-Cart Support team