Missing Payment and Shipping After Upgrade

We upgraded a site from 2.5 to 3.0.4 and found that all previous order transaction and shipping information is missing. Has anyone else experienced this?

The orders and customer data came over during the migration… but the shipping tracking and payment transaction in fo did not.

Hello raceteam45,

Thank you for your message.

I am sorry to hear that you have experienced this issue. The problem requires the examination on your server. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record link on the Access information page of your Help Desk account so that we could examine the issue.

Thank you.


Pavel Zyukin

CS-Cart Support team